Retail Shoes
Cole HaanHeadquarters
About
About This Business
Years in Business: 45
Business Details
- Local BBB:
- BBB Serving New Hampshire
- BBB File Opened:
- 1/11/2001
- Business Started:
- 6/1/1980
- Type of Entity:
- Corporation
- Alternate Names:
- Cole Haan Customer Service
- Business Management:
- Mr. Kate Jaffarian, Director of Client Services
Additional Contact Information
- Principal Contacts
- Mr. Kate Jaffarian, Director of Client Services
- Customer Contacts
- Mr. Corporate Consumer Services
Additional Information
- Business Categories
- Retail Shoes
Latest Reviews
Ra Z
"Atrocious customer service. Trying to get in touch with customer service regarding a return only results in an automated response restating the return policy." ... Read full review
Adam B
"Terrible customer service when it comes to returning shoes purchased on their website and getting your money refunded. I shipped 2 pair of shoes back to Cole Haan over 2 and half weeks ago and I even received multiple emails from them that they were returned and I would be completely refunded." ... Read full review
Samantha T
"Beware of horrible customer service. Apparently their return window starts at purchase date not delivery date, despite long delivery times and the fact that its 2025 and every major e-commerce player starts from delivery." ... Read full review
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