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Wicked Clean Cah

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 8 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

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Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:08/16/2024

    Type:Billing Issues
    Status:
    Unresolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.

     
    Complaint: 22154380

    I do not accept the business's response as a resolution to my complaint because: [You must provide details of why you are not satisfied with this resolution. If you do not enter a reason for your rejection, your complaint will be closed as Answered.]

    I did at no time say that services were not received!  The detail work was done beautifully.  What I do dispute is that, while the owner did agree to accept a one month expired gift certificate (copy previously provided) with a value of $399.99, my credit card was also charged a deposit ($29) and an additional $390.99. Today (8/21/24) a credit was posted to my credit card account in the amount of $190.00.  The current price for the Interior and Exterior detail  on the Wlcked Clean Cah website (which is what I ordered) is $399.99, along with valet pick up which was $25.  I was told there might be an up-charge for bug or tar removal after the fact., but was not given a specific price. I have asked for an itemized receipt, which has never been provided.  While I appreciate the $190 credit, am I to believe the remaining $204.99 can be attributed to the up-charge for bug and/or tar removal? I am requesting an additional $125 credit and an itemized receipt.

    Sincerely,

    *******************************

    iven his track record, I am filing this complaint and disputing the charges.

    Business Response

    Date: 08/21/2024

    Client was refunded already. Client recieved services on July 25th. (See attached.) Not sure why client proceeded to file a dispute and claim services not recieved when she has recieved services. And why she felt necessary to make a complaint as well when she already filed a dispute. We even honored an expired gift card as a courtesy. This type of instance is why we are no longer offering gift cards ever again. This matter is closed and we will not be responding any further. 

  • Initial Complaint

    Date:07/09/2024

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I hired this business in July 2023 to detail my Jeep. I paid in advance but he charged my card a few more times in August, with no warning, for various charges I wasnt expecting such as over-sized vehicle, dog hair, whatever live and learn, right? I decided to never use him again. THEN, there was a town ******** post warning everyone to check their bank and credit card statements because the owner, *************************, was randomly charging people who hadnt used his service for anywhere from six months to TWO YEARS!! I checked and, sure enough, he had billed my card in February 2024 for $339.99!!Everyone started calling him and he became belligerent, going as far as writing nasty reviews about some of the people hed stolen from who also happened to be contractors. Then he claimed that a software glitch had generated the charges and he said he wd pay us back, but he didnt. Complaints were filed with the **************** (he changed his address to ***************************************************************) and he was forced to pay those who filed.I decided to reach out to him directly. He gave me the runaround for quite awhile and then finally asked me to just dispute the charge with my bank. He promised he wd accept it. HE LIED. My bank contacted me this morning and said the merchant supplied documentation supporting the charge so your claim is denied. What??? You mean, the BOGUS documentation!!?? Another customer said he did same to her and she had all but given up!! I think thats what he counts on people not noticing the charges or being so turned off by his rude and disrespectful behavior that they dont think its worth the fight. WHY is someone like this still allowed to operate a business?? He is a THIEF, DISHONEST, CONNIVING and NASTY, with no moral core.

  • Initial Complaint

    Date:03/27/2024

    Type:Product Issues
    Status:
    Unresolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have included a screenshot of the text I sent on 3/27/24. I have never had a car detail with you before- I was given a gift certificate and scheduled an appointment but my boyfriend ***************************** took the appointment instead with his GMC ****** back in July 2023. Please refund me $404.99 immediately.inesses that can prove that me and my Jeep helped him to and from the detail appointment in July. I called and texted the business this morning asking for a refund and received no response. I want my $404.99 refunded immediately. I have not and will not ever take my Jeep to get detailed or worked on whatsoever at this business.

    Business Response

    Date: 04/06/2024

    Hi *******, you didnt text us we have received nothing. 

  • Initial Complaint

    Date:03/22/2024

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Fraudulent charge of 200$, we havent used their detail service in over a year. Banks disputing. Stay away from this company,

    Business Response

    Date: 04/01/2024

    Im confused by this complaint. ***** left us a 5 star review after she used our services. To be told to stay away and use the term fraudulent borders defamation of character. To the subject of complaint, I spoke to ***** same day, showed her it was refunded, explained to her the billing error and reason also on the same day. To take it to the extreme like this is really quite absurd and just not true. Shouldnt the character of a person or business also be based on the urgency and ability to problem solve as well as their service & judgement?

  • Initial Complaint

    Date:03/07/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Good morning.  I have not received any response from Wicked Clean Cah nor have I received reimbursement for the $299 charge they put on my card on 2/27/24.

  • Initial Complaint

    Date:02/20/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Hello,
    This message is in regard to my complaint submitted on 2/19/2024 against Wicked Clean Cah.  My complaint was assigned ID *****252. 
    I have heard from the company, and the owner told me he would be issuing me a refund this past Monday, 2/26/24.  However, the money has still not been returned to my account.  I contacted them again yesterday (3/1) but received no reply, so I do not consider this issue resolved at this time. 
    Thank you, 
    ****** *********
    to withhold a refund indefinitely for a service he never rendered and refuses to reschedule with a solid date.

  • Initial Complaint

    Date:02/16/2024

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Money has been refunded, though I do not know if the vendor initiated that or if came because of action by my bank.  In any case, this complaint has been resolved and may be closed.and texts but to no avail. In my last text to him, I told him that his refusal to respond forces me to assume he is acting in bad faith and to respond with that understanding. That was several days ago, and so now I am filing this formal complaint with the BBB.

    At this point, I would never do business with Chris C****** again, either for car detailing, or any other business with which he is associated.

  • Initial Complaint

    Date:06/20/2023

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My wife had purchased a gift certificate for a full interior and exterior detailing of my truck from Wicked Clean Cah. When I booked the appointment, for May 8th, 2023, I needed to pay a $25 fee to make the appointment. I provided my credit card information for booking this appointment. Although Chris and his team did a great job of detailing my truck, I saw a transaction of $309.99 in my bank account charging me for the job. I contacted Chris about this and he stated he was not aware of the gift certificate although I had provided this certificate number in one of our first texts. I provided him the certificate number again and expected the refund within a week. This was 6 weeks ago and still have not received the refund. After texting him several times in regard to this refund he has finally stopped responding to my texts.

    Business Response

    Date: 08/02/2023

    Hi **** apologies for the delay. As I can see on my end you had already disputed this charge in July. And although you disputed more than you should have, we credited the entire amount. I don't understand what the desire to continue to make complaints about us when we've already done our part and your credit has been refunded. Please see the attachment. Apologies for the mix up and I'm sorry that you had this experience.

Wicked Clean Cah is NOT a BBB Accredited Business.

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