Reviews

Review Details

• Review fromAlison O

  Date: 04/30/2025

  Eco Shield had two contacts that I was unaware of. I called to cancel but one contract was active with a $216 bill attached for service I didn’t want or nothing was done to my property. They state they tried to contact me in November saying the card I had on file was not active. Now, 4 months later they call and want this contract paid?
  I gave them all this information before, got zero communication that my card didn’t work. Now, I had to pay again?
  I have no way to argue that I didn’t receive any notification because I didn’t. I am diligent at checking correspondence. I feel like I got ripped off with no resolution.
  If I don’t get confirmation of this payment, I want ll take this matter to the next step.

  EcoShield Pest Solutions

  Date: 05/06/2025

  Hi Alison,

  Thank you for taking the time to share your experience. We understand how frustrating billing issues can be, especially when there’s uncertainty around account communication or duplicate contracts.

  To provide some clarity, we do require a signed service agreement before any work is scheduled, and in some cases, multiple agreements may be initiated if service is expanded or restarted after a pause. When a card on file becomes inactive, our system is set up to generate follow-up communication, but we recognize that gaps can occur, and we appreciate you bringing this to our attention.

  We want to ensure your concerns are fully reviewed and addressed. Please email us at [email protected] with your account details so we can investigate the situation further, verify the payment status, and make sure you receive the confirmation you’re requesting.

  We’re committed to helping resolve this in a fair and timely manner.

  –Via I.

• Review fromGarold C

  Date: 11/19/2024

  Shield is guilty of unfair and improper business tactics. Severe told that if we signed a contract for one years worth of services we could then cancel our contract. After one year we called to cancel and were then told we needed to pay for two more services to complete our contract or we would have to pay a penalty for early termination. After arguing with them they said if we paid for one more service at a discounted rate we could then cancel without penalty. After that service, when we called to cancel they again told us we would need to again pay for one more service. They are unscrupulous liars and can not be trusted.

  EcoShield Pest Solutions

  Date: 11/20/2024

  Hi Garold,

  Thank you for taking the time to share your experience. At Ecoshield Pest Solutions, we aim to ensure transparency and fairness in all customer interactions, and we regret to hear that you feel this was not your experience. 
  
  Our agreements are structured to provide clear terms regarding service schedules and cancellation policies, which are outlined during the signup process. We understand, however, that concerns can arise, and we’re committed to addressing them. 
  
  We’d like the opportunity to review your account and clarify any misunderstandings regarding your agreement and cancellation process. Please contact us at **[email protected]** so our team can assist you further and work toward a resolution.
  
  Thank you for bringing this to our attention.  
  
  Customer Feedback Team

• Review fromRoxy B

  Date: 09/10/2024

  I think that if a business charges you for services they should do those services instead of not doing the services still charging you and when you want out of the contract because they haven't performed those services for you you should not have to pay the rest of the contract. As of now I have paid for services for outside and inside my house to be pest-free and the only thing they ever did was the outside. I tried calling them but could not reach anyone. They did not call to come back to do my inside instead they wanted to come back and do the outside again so why am I paying for services for inside and outside of my house when they are only doing the outside I should be free of the contract cuz they have literally ripped me off which is fine as long as they don't come back but now they want more money and are going to send me to a third party to collect for something they have not done.

  EcoShield Pest Solutions

  Date: 10/14/2024

  Hi Roxy,

  Thank you for sharing your experience. We understand your frustration regarding the services provided and the challenges you've faced in trying to resolve this issue.
  
  To address your concerns about the lack of service and the billing practices, we encourage you to reach out to our Customer Feedback Team at [email protected]. They are dedicated to reviewing your situation and ensuring that your concerns are properly addressed.
  
  Ecoshield values customer satisfaction, and we appreciate the opportunity to improve our services based on your insights.
  
  Thank you for your understanding.
  
  Sincerely,  
  Customer Feedback Team

• Review fromMichael M

  Date: 05/22/2024

  I have caught as many mice over the last year with them, as any year without. They won't let me cancel even after my contract is up. Nobody answers the phone.

  EcoShield Pest Solutions

  Date: 10/14/2024

  Hi Michael,

  Thank you for sharing your concerns. We understand how frustrating it can be when service expectations are not met, and communication issues arise.
  
  To address your situation regarding the service you’ve received and the difficulties in canceling your account, we encourage you to reach out to our Customer Feedback Team at [email protected]. They are dedicated to reviewing your experience and ensuring that your concerns are addressed promptly.
  
  Ecoshield values customer satisfaction, and we appreciate the opportunity to work with you toward a resolution.
  
  Thank you for your understanding.
  
  Sincerely,  
  Customer Feedback Team

• Review fromRon B

  Date: 03/15/2024

  Poor service with this company. You can’t cancel without costing you. They tie your hands if your not happy with them. If a salesman comes to your door. Just say NO.

  EcoShield Pest Solutions

  Date: 10/14/2024

  Hi Ron,

  Thank you for your feedback. We take your concerns seriously and understand how frustrating it can be when you're dissatisfied with a service and feel trapped by contract terms.
  
  To address your experience regarding the service and cancellation process, we encourage you to reach out to our Customer Feedback Team at [email protected]. They are committed to reviewing your situation and ensuring that your concerns are properly addressed.
  
  Ecoshield values customer satisfaction, and we appreciate the opportunity to improve our practices based on your insights.
  
  Thank you for your understanding.
  
  Sincerely,  
  Customer Feedback Team

• Review fromTELLIE G

  Date: 03/04/2024

  This company does not have a good customer care. You call them and they are not able to resolve the issue. I was charged twice for my services and have been on the call but this person could not resolve my issue and I have been asking him whom to reach out to.
  
  Please avoid this company.

  EcoShield Pest Solutions

  Date: 10/14/2024

  Hi Tellie,

  Thank you for sharing your experience. We take customer feedback seriously and understand how frustrating it can be when issues are not resolved effectively.
  
  To address your concerns about the billing and customer care, we encourage you to reach out to our Customer Feedback Team at [email protected]. We are dedicated to reviewing your situation and ensuring that your concerns are addressed appropriately.
  
  Ecoshield values customer satisfaction and appreciates the opportunity to improve our services based on your insights.
  
  Thank you for your understanding.
  
  Sincerely,  
  Customer Feedback Team

• Review fromKatie M

  Date: 11/08/2023

  I switched my pest service to EcoShield this summer when a door to door salesmen came to the door. Obviously a lapse of judgment, because I should have known better about getting charged $168.87 if I cancelled service before 5 treatments. I received 2 treatments, of what I don't really know because I had more pests than I did before, and when they put 2 sticky traps in my garage to control mice, I knew I had made a poor choice by switching from a company who was actually cheaper. So I did pay for the two services, but now EcoShield wants me to pay for canceling a service that didn't even work, and a couple of sticky traps. I made sure I did not give them my credit card information for this reason, and honestly feel this type of agreement is unethical, considering they want you to pay them for something that wasn't effective. I paid $337.74 for a couple sticky traps ,and while I was present for the first guy to spray for ten minutes, I was out of town for the second, so not even sure if that service happened. Beware of any company who wants you to pay them, even if there product doesn't work.

  EcoShield Pest Solutions

  Date: 10/14/2024

  Hi Katie,

  Thank you for sharing your experience. We take your feedback seriously and understand how disappointing it can be when service expectations are not met.
  
  To address your concerns about the effectiveness of the services provided and the cancellation fees, we encourage you to reach out to our Customer Feedback Team at [email protected]. They are dedicated to reviewing your situation and ensuring that your concerns are thoroughly investigated.
  
  Ecoshield values customer satisfaction and appreciates the opportunity to improve our services based on your insights.
  
  Thank you for your understanding.
  
  Sincerely,  
  Customer Feedback Team

• Review fromPenny B

  Date: 07/27/2023

  Do not use this company! It's bait and switch
  They are promising a price and charge your credit card a much higher price. They will not refund your money and will try to tell you that you need to pay the whole contract if you want to cancel! It's absurd. Buyer beware!

  EcoShield Pest Solutions

  Date: 10/14/2024

  Hi Penny,

  Thank you for sharing your concerns. We take customer feedback seriously and understand how frustrating it can be when pricing and service expectations are not met.
  
  To address your issues regarding pricing and cancellation policies, we encourage you to reach out to our Customer Feedback Team at [email protected]. They are dedicated to reviewing your situation and ensuring that your concerns are addressed appropriately.
  
  Ecoshield values customer satisfaction and appreciates the opportunity to improve our services based on your insights.
  
  Thank you for your understanding.
  
  Sincerely,  
  Customer Feedback Team

• Review fromTina C.

  Date: 10/19/2022

  I have attempted to cancel my service with this company for 6 months. They do not do a good job with the service calls, leave gates open resulting in pets getting out, and refuse to document my cancellation request. After the second attempt to cancel, I contacted my bank to refuse payment; they sent the payment to collections. I have now resorted to recording my calls to them to ensure my credit card company will no longer accept payments. DO NOT USE THIS COMPANY.

  EcoShield Pest Solutions

  Date: 10/14/2024

  Hi Tina,

  Thank you for sharing your experience. We take your feedback very seriously and understand how frustrating it can be when attempts to cancel services are not properly documented and issues arise with service quality.
  
  To address your concerns regarding the cancellation process and the issues you've encountered, we encourage you to reach out to our Customer Feedback Team at [email protected]. We are committed to reviewing your situation and ensuring that your concerns are thoroughly addressed.
  
  Ecoshield values customer satisfaction and appreciates the opportunity to improve our practices based on your insights.
  
  Thank you for your understanding.
  
  Sincerely,  
  Customer Feedback Team