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Business Profile

Heating and Air Conditioning

A-1 United Heating, Air & Electrical Co., Inc.
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BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:03/09/2023

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.

    I have received the information from the other contractor regarding the gas valve not being installed correctly causing the gas leak but I haven’t been able to obtain it on their letterhead to attach to the complaint at this time.

    ”the gas valve wasn't tight and there was no pipe dope on the threads or not enough and that it was leaking gas around it.”

    rity I had to go with another company. I didn’t go with A1 United to replace the furnace due to the issues which is why I believe they are behaving this way. Is there anything I can to do get any of the $*** back?

    Business Response

    Date: 03/15/2023

    We do apologize that our service did not meet your
    expectations.  We strive to provide the best service possible for every
    situation that we are involved with.  To clarify we actually installed 2
    different gas valves in the various trips we made to your house.  We also
    offered to install a different part associated with the gas valve in order to
    determine if there was something else causing the issue.  Our company was
    not planning on charging you until we knew that part resolved the problem. We also
    provided a free estimate for a new system that included a reduction in cost to
    assist with the compensation of the gas valves we replaced. 

    As we stated in a phone call with you on March 6, 2023, if
    you can provide an invoice to us from the other company stating that the gas
    valve was installed incorrectly, we will gladly discuss reimbursement
    options.  The invoice can be emailed to ********************* and we will
    respond in a timely manner.

    Business Response

    Date: 03/28/2023

    We appreciate the information that you provided. However, if we are to discuss any reimbursement options we will need a note on the other company's letterhead or an invoice stating that the gas valve was installed incorrectly. 

A-1 United Heating, Air & Electrical Co., Inc. is BBB Accredited.

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