Reviews

Review Details

• Review fromWilliam w

  Date: 02/10/2025

  Avoid this company like the plague! They are an absolute disaster. Their scheduling is a joke, their mapping is useless, and they have no clue what they’re doing. I wasted an entire day waiting for them, only to get a confirmation at 2:10 PM saying the appointment was actually for the next day. Unbelievable incompetence! Go with Great Plains, Cox, or literally anyone else. This company is a waste of time, money, and patience. RUN!

• Review fromJoyce B

  Date: 02/05/2025

  Horrible phone customer service! I have been trying for MONTHS to get my refund $$. Finally, today, supposedly, they will be sending my check and I should get in within 6 weeks!!! WHAT!! The last time I requested the refund was Jan 13, today is Feb 5 and it was just "approved" today! Absolute poor way to do business!! I would NOT recommend them to anyone!

• Review fromTodd M

  Date: 01/13/2025

  It took them 5 months to switch my phone to my new apartment. Then expected me to pay for the 5 months while I had to phone. Many many harassing phone calls. I paid the 5 months just to keep my service with a promise of a Credit the next month. This was a lie on their part!!! Service is connected and I still get the automated calls saying I owe money but I do not. It takes an hour to get someone on the phone. I would expect better of a utility company. Tired of being ripped off. My advise is try to not use them.

• Review fromMichael L

  Date: 12/30/2024

  Had service for a week then nothing the technician on the phone has no clue. Not going to have service until next year 3 days I don’t I will be keeping them on my payroll.

• Review fromTamra F

  Date: 12/13/2024

  Horrible company. Loved it up until They are trying to charge $139 for a glitch on their end. Making the customer pay for their computers glitches. Shady. Goes against their claims of comprehensive payments.

• Review fromTed B

  Date: 11/26/2024

  For 3 months now, internet speeds drop to 1-5 mbps between 7pm-12am. The company keeps implying my equipment is the issue but multiple techs that have visited say it;s not my equipment. The entire neighborhood in this area is experiencing the same thing. One tech actually told a neighbor, yeah its Fastwyre's equipment that needs to be changed out because it is very old but there are no plans to update their equipment. Even though fiber has existed in this area for years now, they cannot even offer gigabit service because of this ancient equipment. It's frustrating that Fastwyre is the only high speed service cause if they had competition, the entire neighborhood would switch in a heartbeat. I'm beginning to believe that the only recourse to get what I'm payinng for is to begin a petition to bring to our public service commission to investigate the issue to find out what actually is the problem.

• Review fromKyle B

  Date: 11/08/2024

  Absolute thievery. Signed on for a promotion for 3 months free. Scanned the agreement for nefarious small print like Charter's price increases but found nothing. Played me for the fool though, because we got 1 month free and on month 2 received a bunch of bullshit extra charges. Despite making an account and selecting paperless billing, we've received a paper bill (2 pages) along with a $7.50 charge. An ENTIRE REAM of generic paper at Walmart is less than $6.00. They also tacked on a "network enhancement fee" and then a whopping $49.99 charge for something called "highwyre up". I was promised no increased fees, no datacaps, but apparently I should have hired a lawyer to look over the contract because I missed the section where I agreed to bend over on a whim. It's disgusting. Since the inception of internet these companies have had a virtual monopoly in small, rural areas and exploit it with some of the most predatory practices conceivable. We need regulation on internet pricing to protect the consumer, because these companies sure as F aren't going to act in a moral manner. This is the first other option I've ever had besides Charter or $120/month satellite internet that runs at 56kbps in nearly 20 years. Next month I'll be going to that incredibly expensive, dial up speed satellite internet because F YOU fastwyre, you disgusting thieves.

• Review fromJosef C

  Date: 10/07/2024

  when trying to create a sign-in account on their website their system refuses to create the account because the account already exists even though I have yet to create an account. When I call in their phone system asks for the account number, and when I put in the account number from my bill that they sent me their phone system says that the account does not exist. We were able to get an operator on the phone once and she said to create a new account but that system won't let us create a new account with our account number leading us in a circle.

• Review fromNick L

  Date: 07/19/2024

  I'm tired of having constant drops and disruptions. It's been nothing but problems from day one. Customer service never answers and take days to call back. I have to resort to texting my sales rep to get a ticket opened and he doesn't need to be involved in anything past the sale. I'm throwing in the flag, tucking my tail and going back to Spectrum. I don't know how this company is still operating under these conditions. Customers across all states are leaving rapidly.

• Review fromClinton S

  Date: 05/10/2024

  Great internet when it works. Terrible customer service. On day 3 of no internet, escalated to "tier 2" on day 1, 3 days later the ticket has no notes, no one has looked at it, supervisor escalated and still no response or fix. At this point I am ready to switch providers to one that costs nearly double for slower speeds because at least it works.