Reviews

Review Details

• Review fromRonald H

  Date: 05/09/2024

  I purchased Minnkota windows for our house about 2 years ago. The windows seem pretty good but we are having extreme difficulties with their warranty claims. We have one window that has a small ding in the glass that we were assured was under warranty. I first contacted the hardware where we purchased the windows (KB Lumber and Hardware in Lovell, WY) around 8 months ago. Six months went by and we heard nothing. I called them again and they took a little information, but again, absolutely no response. I finally decided to call the company direct which I did back on April 5, 2024. I talked to Ethan and explained the situation. He asked me to send some pictures of the ding which I did that same day. That has been over a month ago now and I have not heard a word from either the Minnkota company or the hardware I purchased them from. I don't know at this point how to resolve this. As I said at first, the windows seem pretty well built but their warranty claims have so far proven to be absolutely worthless. If the BBB can do anything to prompt them to honor their warranty it would be appreciated. Thank you very much.
  

  Minnkota Windows, Inc.

  Date: 05/10/2024

  Thank you for your note. We want to assist in getting this issue resolved for you. Our Territory Manager in your area, *******************, will be working with KB ***************** as well as ************** directly to better understand the issue and work towards a resolution in a more timely manner.

• Review fromANGELA M

  Date: 06/28/2022

  My husband and I are extremely frustrated and disappointed with our Minnkota experience. We had Minnkota Windows installed about a year ago. Since then we have had five windows break and only four replaced. One of the replacements broke again, so that makes it six windows! We have called and emailed Minnkota several times. Spoke with reps, sales people and now today finally a supervisor. Every time we are told that they want to make the homeowner happy, but give us the run around as to what to do other than we'll keep sending you windows, but you have to pay for the installation. No one wants to take responsibility for the six broken windows. Our fired general contractor, Alotta Construction, installed the windows, even the four replacements. Supposedly they have received six replacement windows. We have not received the last two. No one knows where they have gone! Alotta is also a dealer for Minnkota, which Minnkota is standing behind. And to add the cherry on top, because of Alotta Construciton's installation we have a leaking Minnkota patio door.