Reviews

Review Details

• Review fromSamantha D

  Date: 09/10/2023

  During checkout we were informed by EPIC that we would be charged for a few minor items, but most of our deposit would be refunded. Approximately a month later we received an invoice by mail amounting to $1900. Initially believing it to be a mistake, we promptly requested photographic evidence of the alleged damages.Despite having documented evidence of the property's condition at the time of move-in, the company insisted on levying unjustified fees. I was directed to P.K. who not only dismissed my concerns but also demonstrated a remarkable lack of professionalism in handling the matter. She said Im not a professional painter so I am unable to describe what they all did in the unit. She was unwilling to admit their mistake and adjust the charges further. It is disheartening to discover that such a large rental company would engage in what can only be perceived as an opportunistic and unjust endeavor to extract exorbitant amounts from tenants. Furthermore, this is not an isolated incident, as I have come to learn that EPIC has earned a notorious reputation for imposing arbitrary charges and penalties upon tenants, seemingly as a routine measure to augment their profits.An additional issue arose during our move-out process when we left cash on the counter for the scheduled carpet cleaning. To our dismay, my husband discovered the night before the cleaning that the doors to our apartment were unlocked, and the cash was missing. After investigating, it was revealed that another carpet cleaning company, unauthorized by us, had entered the unit and taken the money without performing any services.Moreover, we discovered that our property manager utilized her husband's company, which she is listed as the contact agent for on the Secretary of State's website, to replace the carpet throughout the entire unit. While not necessarily illegal, this arrangement raises concerns about conflicts of interest and questionable business practices.

• Review fromLiv S

  Date: 08/25/2023

  When I moved into my new apartment the carpets were not cleaned. There was cat hair everywhere. Property manager told me that it just happens and after cleaning and that hair from the air will settle back into the carpet. Garbage bags filled of hair was vacuumed out the carpet and they still didnt care. I told them that was unacceptable as my roommate is allergic to cats. They told me it was my fault for not realizing a cat had lived in that apartment before. Told me that allergies had to be disclosed before moving in. Which is a lie, it is not in the lease agreement. Why would I or anyone else have to disclose medical information before moving into an apartment? It should have been their responsibility to clean. I had to pay a professional service to steam clean the carpets. The cleaner told me that he sucked up a lot of yellow and brown out of the bedrooms. Disgusting. Managers were very rude and condescending to me, not understating or considerate in the slightest.