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Business Profile

Psychiatrist

Old Vineyard Behavioral Health Services

This business is NOT BBB Accredited.

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Reviews

Customer Review Ratings

1

Average of 2 Customer Reviews

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Review Details

  • Ratese T

    Date: 06/26/2024

    If I could give Old Vineyard Behavior Health a zero star I would. This place is absolutely terrible. Staff do not treat people with respect, empathy, or kindness. No one there knows how to listen nor do they care about what is best for the patient. Mental health treatment is not a one size fits all. They DO NOT include family in any communication. (Yes a release was signed) They function for profit. Why would you give a patient the bill while they are there? How does that help them? If anything it's a great way to get them to never come back or seek help. I have yet to see evidence of caring and putting the patient first. They said a care team would reach out to family and they have yet to do so. Why wouldn't you include the family support system that was put in place for treatment? Psychiatrist and staff will only do what is comfortable for them. I will also be reaching out to the holding company of OBHS. I wonder if they know what is going on at one of their locations. AVOID OLD VINEYARD BEHAVIOR HEALTH SERVICES!!

  • Kevin T

    Date: 02/16/2024

    I just spent a week at OVBHS. It was a horrible experience. I'm not particularly proud of the fact that I've had to reach out for help five or six times. In those instances, as well as in my 35+ years of work in either human services or direct customer service, I have NEVER witnessed this kind of disrespect shown to patients/customers in my life... I repeat... NEVER. Don't get me wrong. I was treated well... partially because of a high level of functioning, and the fact that I never questioned anything or anyone. Other patients were not as fortunate. I don't know if previous military experience experience affected their behavior, but patients were treated disrespectfully at best, in some cases, cruelly. Not physically, but verbally and emotionally. I witnessed them make patients cry, literally. They ripped someone for not requesting a drink at mealtime in the appropriate time frame. Same treatment when they repeatedly asked the same question. I watched them, when becoming frustrated with an argument that was on the verge of escalating to a physical altercation, throw up their hands and say, "OK, have at it" (paraphrase). There were patients there suffering from PTSD, myself included. I had "clenched fists", stomach in knots the entire time. It was an awful week. The staff members seemed to relish in exercising control, usually in a very loud, often angry way. While these mistreatments occur with weekday regular staff members (techs), there were a few exceptions. *********************** works on the second shift and was helpful, respectful, but still firm and in control at all times. ****************** was brought over from another unit on my last day. She was kind yet thorough and the atmosphere on the unit was completely different.Bottom line: Unless your friend of family member is on the verge of suicide OR being on the street, DO NOT SEND THEM TO OVBHS.

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