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Customer Review Ratings
Average of 3 Customer Reviews
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Review fromJohn T
Date: 10/29/2024
I use Thermo Direct for my maintenance of my hvac system. I have been using them for years now, and I plan on using them for many years to come. Whenever I have needed service, they were there either the same day or in the next 24 hrs of my call. They are super responsive and this is something I truly value in a company. I recommend them to all my family and friends. The techs are awesome and knowledgeable and the customer service team is so friendly.
Thermo Direct Heating & Cooling
Date: 02/12/2025
Thank you so much for your kind words! We truly appreciate your loyalty and are thrilled to hear that you've had such positive experiences with our team at Thermo Direct. Our goal is to provide prompt and reliable service, and it's great to know that we've met those expectations for you. We'll continue striving to offer the best for you and your loved ones. Thanks for recommending us to your family and friends! If you ever need us again, dont hesitate to reach out.Thermo Direct Heating & Cooling
Date: 02/12/2025
Thank you so much for your kind words! We truly appreciate your loyalty and are thrilled to hear that you've had such positive experiences with our team at Thermo Direct. Our goal is to provide prompt and reliable service, and it's great to know that we've met those expectations for you. We'll continue striving to offer the best for you and your loved ones. Thanks for recommending us to your family and friends! If you ever need us again, dont hesitate to reach out.Review fromDenny H
Date: 10/21/2024
I've been a loyal customer of ********************** for years, and I can't imagine going anywhere else. When I moved I could transfer my maintenance service and had them inspect the installation for any issues. They promptly identified several problems and provided a thorough, itemized report via email.Thermo Direct Heating & Cooling
Date: 02/12/2025
Thank you so much for your kind words! We truly appreciate your loyalty over the years. We're glad to hear that our team was able to assist you with your maintenance service and provide you with a thorough inspection report. It's important to us that our customers feel confident in their installations. If you have any further questions or need assistance, feel free to reach out. We look forward to serving you for many more years!Thermo Direct Heating & Cooling
Date: 02/12/2025
Thank you so much for your kind words! We truly appreciate your loyalty over the years. We're glad to hear that our team was able to assist you with your maintenance service and provide you with a thorough inspection report. It's important to us that our customers feel confident in their installations. If you have any further questions or need assistance, feel free to reach out. We look forward to serving you for many more years!Review fromScott B
Date: 05/02/2024
DO NOT USE THERMO DIRECT. I purchased a new 1.5 ton unit for my upstairs office less than a year ago. When my unit stopped working I called them to fix the problem. They told me that it was not under warranty because the motherboard in my furnace has a short which causes the ** not to work and they want to charge me $500. I explained to the ** that when I bought the ** the salesperson did not tell me that the furnace could cause the ** to fail. I also mentioned that they had to come out a second day when installing because they had a problem with the electricity. The ** told me it would be $200 just for the motherboard. I told her that I would pay for the motherboard but that the company should pay for the labor since the unit is new and I was not told that they would not be installing a motherboard for the **. They told me I should have also purchased a new furnace and they do not accept responsibility.
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