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Business Profile

Computer Software

ShareFile

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Computer Software.

About

Important information

  • Additional Info:
    There have been reports of someone falsely using the name and address of ShareFile as a part of a fake check scam.

    You can read about these types of scams here https://www.bbb.org/en/us/article/scams/14042-bbb-tip-fake-check-scams

    Anyone with questions regarding communications from ShareFile should contact them directly at 800-441-3453.

About This Business

ShareFile provides software that helps companies exchange business files.

Years in Business: 21

Business Details

BBB File Opened:
10/23/2006
Business Started:
12/1/2003
Business Incorporated:
12/22/2003
Type of Entity:
Corporation
Alternate Names:
Novel Labs, Inc

Additional Contact Information

Principal Contacts
Mr. Jesse Lipson, CEO
Customer Contacts
Mr. Jesse Lipson, CEO
Mr. Scott Davis
Mr. Peter Harvey, Director of Finance
Fax numbers
Primary Fax: (919) 882-8955
Additional Phone Numbers
Other Phone: (919) 827-8213
Additional Email Addresses
Primary: Email this Business

Additional Information

Business Categories
Computer Software

Latest Reviews

  • Leslie B

    "ShareFile customer service representatives make it extremely difficult to cancel. Payments are charged in advance of the service period and they will not prorate or offer any attempt at finding a solution to save or create a happy customer." ... Read full review

  • Kathleen S

    "I'm not satisfied with ShareFile at all, we use ShareFile's RightSignature product. I have been trying since May 2024 to downgrade our plan, we're currently using only 62 of our 125 seats (license/users) and paying an obnoxious amount of money." ... Read full review

  • Derek K

    "Fraudulently charged my card for a service that I notified them to not renew. Have presented several emails to them via email and chat and no resolution." ... Read full review

View all Reviews

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