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Business Profile

Dehumidifier

Innovative Dehumidifier Systems, LLC

This business is NOT BBB Accredited.

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Customer Review Ratings

1

Average of 1 Customer Review

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Review Details

  • Michael W

    Date: 12/12/2022

    Upon finding the product I was very interested in placing this unit in my new home. I was excited about the innovative and different approach to save space. Received the shipment and installed a couple months later because some on the construction was being finished. The dehumidifier worked great for about 2 months and then started 6+ month of issues and eventually the disposal of this Innovative dehumidifier IW-25-4. The representatives at Innovative dehumidifier were extremely helpful in sending many replacement parts but none of the parts corrected the problem. After 6-8 weeks troubleshooting this I had written the dehumidifier off as a loss but against my better judgement I decided to ship the unit back to the company for repair. They received the unit and stated some parts were installed wrong. Don't know how that's possible as there is only one way to install the supplied parts with specific plugs. Innovative dehumidifier claimed they repaired the issue and shipped the unit back to me on their dime. Nice gesture on their part. After speaking with the representative he advised the unit was repaired and was in working order. I received the package and placed it in a temporary location to test if the unit was fixed or if problems would continue. At this time I have very little faith in their product. The unit worked great for about a week then the same issues started. Several codes, clicking noises and eventually the unit shutting itself down. At this point I was extremely frustrated not only had I spent $1100 on the unit another $80 to ship it back for repair or non repair. In summary this unit is a lemon and I'm stuck with no recourse other than continue to ship it back for repair or trash it. They want to keep troubleshooting the unit. I no longer wish to invest more time or money in this defective unit. I would not recommend this overpriced unit for your dehumidification needs. Buy one from the big box store or 5 and you will come out way ahead

Innovative Dehumidifier Systems, LLC is NOT a BBB Accredited Business.

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