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Business Profile

Computer Dealers

Cessna Computers LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Computer Dealers.

Reviews

Customer Review Ratings

1

Average of 1 Customer Review

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Review Details

  • Melissa H

    Date: 09/27/2022

    Took my HP Probook to this company two weeks ago. Spoke with ***** on three separate occassions and was told the computer parts would be ordered or they would search the parts "graveyard" to see if they might have it in stock on the first call. I expressed whatever it needed to go ahead and do it to get my pc up and running. Upon returning a call to the store I received from the store today, I was told my computer had just been sitting for two weeks and they were just getting to thinking about ordering the part which was more than quoted initially because it was a newer computer. I was fine with that but did express that I thought it would be repaired by this week. So for my own clarification I questioned how much longer it would be after the parts came in, so I could have a possible timeline it might be ready so that I can make other arrangements for my work needs. Out of the blue ***** pulled this, "I don't deal with abusive customers and tend to avoid situations that are complicated to keep my own keel to stay even." Confused as to what just happened and what I just heard, I tried approaching the conversation in a more sensitive directive, which only proved to be as equally ineffective. This individual I was dealing with was clearly not a professional or a business man that I felt was competent to service my computer needs or just simply did not want to fix my pc. At that point to avoid any further interaction with this person, asked for the owner and he then stated "he was the owner and was not giving me any other information." I then told him that I would come by and pick up my computer and have someone else fix it. Complete lack of focus for the needs of the customer, poor communication, takes no responsibility for ineffective business practices, and very argumentative. Worst experience with a company I've ever encountered. I would never recommend this company to anyone.

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