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Business Profile

Plumber

All-State Plumbing
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BBB Accredited BusinessA+Rated by BBB

Reviews

Customer Review Ratings

1

Average of 1 Customer Review

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Review Details

  • NA N

    Date: 12/17/2024

    Writing this review on the same day this happened.I have been a loyal customer since 2020, but unfortunately I will have to look for another plumber who is customer sensitive and know how to get business out of customers.Reason: Like always I reached out to this company via text and sent the pics of the problem areas. **** from this comp (may be he is the manager / owner) didn't inform me anything about the dispatch charge to come out and diagnosis. Thought they would come, diagnose and provide an estimate of the work. Point to note that this wasn't any emergency dispatch same day to assume that there would be a cost involved - so no assumption on my ****** was 2 days between the time I booked the appointment and the technician arrival, and during this time I almost figured out the cause the problem but I wanted to get consultation from the tech. Problem was that there was a minor leakage around the dryer duct vent on the roof. The Tech eventually told that they don't handle any roof work and surprised me with a charge of $150.When I called **** .. he was ready to take on me.. and said "Do you think we come out for free ?. You have to pay !!!". Even though I tried to calm him down by saying that I wasn't informed he didn't even take a min to yell at me saying "I will put you on my DO NOT CALL LIST". He was too rude, never had such an experience from a service provide like this.Even a time when I had to call home warranty to get some service at my rental property I made sure that home warranty folks accept these guys and made home warranty pay them.For a loyal customer who never negotiates on the price you quote and pays you the money you bill is this is the way you treat ?. If you want to do business do it in a fair and respectful way and at least retain other customers then be clear with your communication and learn to talk to your customers first !!

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