Reviews

This profile includes reviews for Skyla Credit Union's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Skyla Credit Union has 3 locations, listed below.

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  Skyla Credit Union

  1400 Yanceyville St Greensboro, NC 27405-6930

  
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  Skyla Credit Union

  306 N Main St Graham, NC 27253-2839

  
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  Skyla Credit Union

  940 Jake Alexander Blvd W Salisbury, NC 28147-1219

  

Review Details

• Review fromStacey S

  Date: 08/05/2024

  I've been a credit union co-op member for 18 years and have never had an issue until I opened an account with ********************** CU for an auto loan. After submitting my loan application I was contacted by Skyla via text message requesting copies of my paycheck stubs and a photo of my drivers license. I wasn't sure if it were scam so I reached out to their customer service number. I was told that they weren't familiar with that form of communication and I was transferred to the woman who was helping me with my loan. I requested her Skyla email address so I could send my information over. After setting up a account with them I was never told that I wouldn't be eligible for co-op member services for 30 days. Which means I'm unable to withdraw money from my CU account at their branch, transfer money between accounts, or get a cashiers check from them from another CU. I didn't find this out until I went into the local branch to get my cashiers check for a new car. They were only able to give me a cashiers check for the loan amount and not my down payment. I had to call up my CU and wire transfer money to the dealership for my new car resulting in a delay being able to get the car. I just set up my online account with ********************** and am now being charged a fee for paper statements. Never once did I see any communication about this. The lack of transparency from their institution is awful and really makes it difficult to trust them. I will be closing my account with ********************** CU as soon as my auto loan is paid off. I've spoken with two different managers to only receive an apology and nothing more.

• Review fromJoas Y

  Date: 12/08/2023

  I have been with Skyla credit union for the past 5 years. it used to be called charlotte metro and was a pretty decent bank with nice customer service but since the merge everything changed. The customer service side is still somewhat nice but their security and remediation method is deplorable. i have 3 transactions in the past 2 months, 2 i did not recognize and the other was a scammer who got the best of me. I have yet been refunded for all 3 transactions and when you call them to complain they keep giving you the same excuse that the process is taking longer than usual. all 3 transaction equivalent to a total of $700 which is a lot for someone who doesn't make a lot of money to start with. In addition to that, their zelle service SUCKS. you have a limit on how much you can send a day, what if you need to pay your bill and it is on a deadline??
  The only positive thing is their branch here in charlotte have really nice customer service but overall bad experience with them and would not suggest