Reviews

This profile includes reviews for Tarheel Towing Co.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Tarheel Towing Co.

  1025 Harvest Rd Durham, NC 27704-5217

  
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  Tarheel Towing Co.

  2025 Ranch Mill Cir Raleigh, NC 27610-4573

  

Review Details

• Review fromamy h

  Date: 05/22/2024

  The owner is a criminal that overcharges and fraudulently over steps his legal privileges with felonious actions and behavior. Along with causing another business and their customer's financial losses for his own financial gain and personal grudge. He steals vehicles from private property located beside/adjacent to a vacant property that he owns. Which has no posted signs or descriptions reasons of claims for breaking the law or rules stated against property line/rules. My car was illegally towed from off of private property located next door. Belonging to a legitimate business for auto body repair. After dropping my car of for body repairs. The driver /owner ***************************** towed my vehicle from the driveway without calling the police on May 13,2024 around 7:15pm when I returned at 10:00pm get my car it was gone. After the business owner told me that my car was towed by Tarheel Towing the next morning when he returned my called about my missing vehicle on may14,2024 at 9am, I called tarheel towing and was told that I had to pay $455.00 in cash, after asking why did it cost so must? I was told the cost of towing and 2 days storage. I responded that he hadn't had my car no more than 11 hours. i know **** well that he didn't have my car for 2 days, especially when my car was parked at the body shop and private property. He stated that half that driveway belonged to him. I responded that no signs were posted nor stated "NO PARKING". So i called the police for the simple fact that he hadn't had my car for 2 days to charge me for 2 days storage, he then refuse to give me his information along with properly filing out the receipt with the date and time of the tow which i had to force him to put the date and time on the receipt upon payment ,which he didnt put the reason nor the location for the tow.
  

  Tarheel Towing Co.

  Date: 05/27/2024

  I am sorry that your vehicle was parked on the wrong property. The neighbor next door, who has a body shop in his back yard, should have informed you where to park. He could have and should have moved your vehicle to a parking space on his property to avoid this. This is an ongoing problem with people parking on our property illegally. No person shall park a vehicle or permit it to stand, whether attended or unattended, on a highway in front of a private driveway or on private property without the owners permission. Homeowner should not have to post signs on our own individual property. The charge is correct. The vehicle towed on Monday and released on Tuesday. That is two days of storage.Again, I am sorry that your vehicle was parked on the wrong property.

• Review fromLaTanya M

  Date: 01/31/2023

  I wanted to to thank the owner and the man who works in the office for a wonderful job assisiting me with my car. I am a female and I have my reserves when handling business with men on my own. These two gentlemen eased my fears. My car was picked up and taken to this facility and i called and spple to the gentlemen first in the office to ask if I could get some items out of the car. He advised me as to what credientials needed to do that. I was buzzed into the gate to come into the property. I was met outside by who I now know is the owner. He introduced himself to me and I advised who I was. he showed me into the office to look at what I was told to bring to get the items from the car. I then met the gentleman I had spoken with on the phone and he took my information and I must say that went very smooth. The owner then walked me out to my car and also helped me get the items that I needed. I really thought this process was going to be way different than it was. It was no stress at all about me getting my items and they were very pleasant from the phone call to getting my items went very well. Thank you Tarheel Towing staff for making an already bad experience for me with the reason for my car being there to an enlightened experience. For better reasons other than mine, I will surely recommend your business to others based off of my experience with you in the near future. Keep up the great customer service!!!!

• Review fromPrentice W.

  Date: 07/15/2022

  Worst place ever my dad was involved in a accident tow truck driver told us we could follow him to the lot to get my father's personal belongings until the insurance company could handle their situation we follow him in the yard and another tow truck driver cut me off with his truck and I quote he said what are you doing I replied I'm with the tow truck driver that towed my car I. He said I could get my father's things the guy had a very nasty attitude towards me he acted like as if I was gonna cause some trouble and very aggressive towards me shortly after that the guy that towed the car in cleared up everything but then told us right off back that our insurance company is going to total the car right off back that threw a red flag the car only had body damage which could easily be repaired I believe this place are crooks seems like they want the car to repair or slavage parts or resale for their benefits as of right now insurance company has cleared to release the car to take to the body repair shop and the tow company has yet to comply to deliver the car the law will be contacted and so will my attorney someone needs to shut this place down!!!!!
  

  Tarheel Towing Co.

  Date: 07/19/2022

  I am sorry if you feel like the second truck driver has been aggressive toward you. No aggressiveness was every intended. Mr. ******** ******* was stopped to ask about the reason he was visiting the lot. We have policies and procedures in place to provide a safe environment for our staff and drivers. This measurement is necessary due to the nature of our business which involve dealing with all type of towing situation. The second truck driver was not aware that Mr. ******** ******* have already been given clearance to enter the lot by the first driver.  After speaking to the first driver, Mr. ******* was allowed to enter the lot without any hesitation.  
  On July 13, 2022, ***** **** Insurance Company called about Mr. ******* *******’s 2005 ****** ******.  At that time, ***** **** included Mr. ******* ******* (owner of the car) to the conversation.  Mr. ******* ******* authorized Tarheel Towing to release his car to ***** ****.  Once Mr. ******* ******* releases the car to the insurance company, he no longer has any rights to give directives to what to do with the vehicle. Only the insurance company can do that.  In addition to that, we were never asked to tow the vehicle anywhere.  We were contacted a second time by the insurance company. This time the insurance company was calling to make arrangement for another tow truck company to pick up the car. 
  Although we tried very hard to encourage our staff not to make comments about the condition of a vehicle, we do realize that everyone has an opinion. This is their view or judgment formed about something, not necessarily based on fact or knowledge, like your opinion.  Finally, I would like to ensure you that we are not in the business of repairing cars, salvage cars for part or nothing of that kind.  We are in the towing industry.