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Business Profile

Tree Removal

Monster Tree Service of North Charlotte Metro

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Tree Removal.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:05/22/2024

    Type:Order Issues
    Status:
    Unresolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.

    Rejected: They wish for me spend additional money to achieve a goal which I had requested originally for a price we originally agreed on.  The goal was to have two stumps removed in the front of the house.  This was discussed and agreed upon, however because of a misunderstanding on Monster Tree Service, they removed a ***** on the side of the house that was hidden and did not need removal, charging $150.  This was the mistake.  $150 is too much for a ***** hidden.  The 2nd mistake, I was not provided with the written contract when asked to sign for their services.  Since we just had the discussion, I understood we were in agreement, and I entrusted that MTS was a reputable company and stand on principle. The 3rd mistake that was on both parties is that MTS did send the contract I signed in email.  They sent it to my spouse and not my personal email.  The contract did have the incorrect ***** assigned in the work order.  On my end, I never saw this till after the work was completed.  After seeing the mistake, I expected MTS to see there was a few mistakes that occurred and through quality customer **********************, they would have taken the correct steps to correct the mistake without charge.  The rep I worked with agreed they should, per conversation over the phone, however, the company turned out to not be honorable and is insistent that because there were misunderstandings on both sides, they should go ahead and charge me additional money to achieve what I was expecting to have already been agreed upon. Sadly, the customer is not always valued in some companies and that is the feeling I am left with after working with MTS.  When a company is not honorable, I will simply stand on my principles and use the tools I have to make sure those around me are aware.  I am left feeling frustrated and having a service fully paid for that is 15% incomplete.

    in our discussion and he even suggested they could remove the old ***** that was in that same location. By the end of our conversation, I recapped which trees and stumps were to be removed. I was left with the impression there was no misunderstanding. The attached agreement was written, and I was asked to sign. The contract was sent to my wife's email. The contract was written incorrectly with the wrong ***** assignment. I was unaware that we had a misunderstanding till they removed the wrong *****. Because of the misunderstanding, I suggested two options: 1. I asked to have the correct ***** removed w/o charge. 2. Remove the cost of the (wrong) ***** that was removed and leave it at that. This is not ideal but may be beneficial to MTS as they would not need to send a crew out a second time.****** wanted to do what was right, but management denied both suggestions. The mistake was on their end, however because the contract was signed, I am left frustrated and angry.

    Business Response

    Date: 05/29/2024

    General Manager contacted the customer, a potential resolution was offered and the customer declined.  My understanding is after that conversation in which a misunderstanding was identified both parties now consider this matter resolved.  

Monster Tree Service of North Charlotte Metro is NOT a BBB Accredited Business.

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