Reviews

Review Details

• Review fromKeith D

  Date: 08/01/2024

  The technicians who came out were punctual and nice. However, they showed me pictures that they took of my fuse box, and suggested that there were problems that should be fixed.As an elderly person, I felt like theymore so their company was praying on my ignorance of such matters. I say that because when I asked the technician who was offering me the quote whether there was anything inheritantly dangerous, he said no. They then proceeded to do the work I had originally asked them to donamelyto install four outdoor light fixtures. So I have to conclude that my fuse box posed no danger to their wellbeing, otherwise I doubt they would have proceeded.
  

  Mr. Electric of Charlotte Metro

  Date: 08/14/2024

  Dear ****************,

  
  Thank you for sharing your experience with us. Were pleased to hear that our Service Professionals were punctual and courteous during their visit to your home.

  
  Our Service Professionals are trained to thoroughly review electrical systems to ensure they meet current safety standards and electrical code.

  During their visit, they identified some areas in your electrical panel that could benefit from a panel tune-up. The tune-up they recommended included general panel maintenance and housekeeping, removing double taps in the panel, separating grounds and neutrals, and ensuring the safety of your panel by clearing dust, removing any pests, and sealing any openings that could allow pests to enter.

  
  Additionally, they recommended bringing your grounding system up to code by ensuring proper grounding with two ground rods. A well-grounded electrical system is crucial for protecting your home from electrical faults, reducing the risk of electrical shock, and ensuring that any excess electricity is safely directed away from your home.

  
  Our Service Professionals also suggested installing whole home surge protection. This added protection helps safeguard your homes electrical appliances and systems from power surges, which can be caused by lightning strikes, power outages, or fluctuations in the electrical grid. By installing whole home surge protection, you can extend the lifespan of your appliances and protect sensitive electronics from potential damage.

  
  These recommendations were made to enhance the safety, reliability, and efficiency of your electrical system. While your current setup was not deemed inherently dangerous at the time of the visit, these upgrades are designed to provide you with additional peace of mind and long-term protection.

  
  We understand that navigating these recommendations can be overwhelming, and we sincerely apologize if this caused any concern. Please know that the decision to proceed with any additional work is entirely up to you, and we are here to answer any questions you may have about the safety and condition of your electrical system.

  
  If you have any further questions/concerns or would like to discuss the recommendations in more detail, please give us a call directly. We appreciate your trust in Mr. Electric of Charlotte Metro and look forward to assisting you with any future electrical needs.