Reviews

Review Details

• Review fromHunter S

  Date: 11/07/2024

  They are in charged with getting you the information for where your vehicle is located after you have paid for your repossession. And have been confirmed the repossession has been released. They make it super complicated to just go and get your vehicle. They state they need to know where the vehicle is before they can release the information to you ? Mind you the company that took the vehicle has already sent the repo fees and confirmed the vehicle has already been there.When I called the lender back she told me it should take 1 hour tops . They state it can take up to 48 hours to release the information they already have? How are there not laws in place to protect people against repossession ? Like a letter and being able to pay for it the vehicle on spot. Dealing with companies who mismanage your private information should be illegal .

  Resolvion, LLC

  Date: 11/18/2024

  We understand the frustration from the customer due to their unfortunate circumstances. However, we have a procedure in place to ensure all reporting requirements of a repossessed vehicle is properly completed prior to the customer redeeming their vehicle. This process can take up to 24 hours for completion however we do try to have it completed as soon as possible after a vehicle has been recovered. It has been communicated to our post recovery department to escalate scenarios such as this one sooner than later to prevent frustrations from the consumer.

• Review fromKali S

  Date: 07/13/2023

  Will not anwser phone took my car with all of my stuff including my work badge in it and I cannot get a hold of anyone. They need to be sued

  Resolvion, LLC

  Date: 07/14/2023

  Resolvion is a national repossession management company. Our company is only involved with the management of the recovery of collateral for lenders. We do not physically repossess any vehicles. Resolvion assigns the repossession order to a local repossession agent. 

  Please provide clarification if you were are attempting to reach Resolvion or the local repossession agent and what hours were you attempting contact.  Resolvion business hours are 8 am - 8 pm est.  Resolvion does not dictate the local repossession agent hours of business. 

  In review of the account, we have received documentation you retrieved your personal belongings on 7/13/2023. 

   

• Review fromNever A

  Date: 09/16/2022

  Been calling multiple times of day. for a week straight all for expedited recovery order to be picked up. For some reason Administrator are too busy to follow through. Not sure why ***** Fargo Will used this Resolvion when they slack on getting things done. This car is at risk and they dont seem care.

  Resolvion, LLC

  Date: 09/19/2022

  We are unable to locate the account for the consumer with only an email.  Please have the consumer call our office and ask to speak with a supervisor.   The supervisor will assist to ensure the vehicle is picked up immediately.