Reviews
This profile includes reviews for Extended Stay America's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 3,554 Customer Reviews
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Review fromAudrey L
Date: 05/20/2025
I stayed at the ******* / ******** location for over 6 months. During that time staff was regularly having huge blow out screaming matches behind the front desk on an almost nightly schedule. I was never a problem for them, would pay on time and in full. The lady at the front desk had an issue with my tone when I answered the phone? She collected my signature "for payment" and later I realized I was charged almost $50 more per week than I'd been paying. She was rude to me while I was paying, so I opted to call corporate for confirmation on my payment, where I was told that that signature was collected for a RATE CHANGE and not a payment processing. After I had made this call to corporate, the front desk decided they could claim the tin foil found in my trash was actually DrUg PaRaPhErNaLiA (heaven forbid a girl want to air fry some mozzarella sticks, I guess? Literally had CHEESE stuck on it) declined a police or incident report, and banned me from every Extended Stay America location because they didn't like that I reported the illegal signature collection. I have absolutely no idea how much money this business pays off the BBB to still be accredited, but it honestly makes me lose faith in the BBB as a whole.Review fromJanice B
Date: 05/20/2025
We booked the room for three night and 3 adults. We where in town for a funeral and just needed and place to stay. When we arrived and they asked us for ID's my husband and I gave them, and my 76-year-old mother gave her Military ID and she was told it was not accepted and a valid ID and that we could not check in if she didn't have a drivers lic. Then later on my husband went downstairs to ask for another towel as there are 3 adults and two towels and we were told to use the laundry room and wash them. And asked for extra blanket for mother and was told this is a extended stay place and they do not provide anything. We should bring our own. WHAT WE RENTED A MOTLE ROOM.Review fromKierra S
Date: 05/09/2025
DO NOT STAY HERE – Absolutely Disgusting Conditions
I do not recommend this hotel to anyone. I spent almost $400 for a four-night stay, and the room was absolutely filthy from the moment I walked in. It was clear the room hadn’t been properly cleaned:
Walls were dirty with stains and who-knows-what all over them.
Toilet was disgusting and clearly hadn’t been wiped down.
Food residue above the stove from the previous guest was still there.
Spider webs were in the corners and at the base of the walls.
The bed was made—but the sheets were not clean.
Towels were also dirty.
I’m in a wheelchair and had to switch rooms because of accessibility and cleanliness issues. Even the second room was dirty. I had to request someone come and clean the walls, the headboard area, and around the table and bed, which were all gross.
To make matters worse, housekeeping is only offered every two weeks. I was only there for four days—so if I hadn’t complained, no one would have cleaned at all.
This hotel might be fine for someone who doesn’t care about hygiene, but if you expect basic cleanliness, this is not the place for you. The staff did try to help, and that’s the only reason this review gets even half a star. But in reality, they deserve less than that. I want a refund, and I hope others think twice before booking here.Review fromHallie M
Date: 05/07/2025
DO NOT USE THIS EXTENDED STAY. Such crooks, from the reservation line to the front check in. No where in my paperwork/confirmation email did it say that it only charges a week at a time. THEN have your room key deactivated until you pay another $300, which my son only paid because his dog was locked in there. Please tell me the purpose of the "check out" info that is required, if they don't bill you for the corrected days. YES, please come ask for money WHEN I have used up the days listed on the initial reservation. What a scam, I have never been more ticked or disappointed in my life. After speaking with the reservation dummy once again, I demanded that he send me actual proof of the "billing once a week" and he informed me that they did not have anything in writing stating it. That was just their policy. Now my son is out $300 which was supposed to go towards the new apartment.
Extended Stay America
Date: 05/13/2025
Thank you for taking the time to provide feedback regarding your recent experience with our hotel. Please accept our apologies for any disappointing experience you may have had. It is certainly not our intention to create displeasure during your stay with us. However, we must adhere to our payment policies. Should you have any additional feedback or would like to share additional information, we invite you to contact us directly.Review fromTracy B.
Date: 05/05/2025
The Manager is rude, chovanistic, and always unpleasant. He clearly shouldn't be in the customer service business because he can't stand people, and they're lying about being handicapped accessible. There's no elevators.Extended Stay America
Date: 05/13/2025
Thank you for your recent review of your stay. We make every effort to provide our guests with a great stay, so we are sorry to hear that our hotel fell below standard. Thank you very much for bringing this to our attention. It would be our pleasure to have you stay with us again in the future to show you the positive strides taken to enhance your experience with us.Review fromSean S
Date: 04/26/2025
Don't stay at this hotel, the people that run the front desk and the property manager have no idea what they are even doing, I got several different amounts that I owed from the time I checked in to the time I checked out and when a close friend was going to help me pay for the 2 of the nights that I had stayed there for 3 weeks, they told him I was ok for 2 nights, about an hour later the property manager called and was threatening to ban me from renting with them again because according to her I didn't pay, even though my friend had paid on my behalf through priceline and when we went there to check in yesterday, they didn't even have the reservation he made in their system, the ladies who all work here go by names of Donna, Tanya, Sabrina, and I think the other ladies name is Lynnette or something similar, they are all incompetent staff members of this hotelExtended Stay America
Date: 05/13/2025
Thank you for taking the time to provide feedback regarding your recent experience with our hotel. Please accept our apologies for any disappointing experience you may have had. It is certainly not our intention to create displeasure during your stay with us. However, we must adhere to our payment policies. Should you have any additional feedback or would like to share additional information, we invite you to contact us directly.Review fromDustin D
Date: 04/24/2025
I cannot believe this place has this high of a rating when they turn you and your kids away because we have ADA ****Extended Stay America
Date: 04/29/2025
Thank you for your recent review of your stay. We make every effort to provide our guests with a great stay, so we are sorry to hear that our hotel fell below standard. Thank you very much for bringing this to our attention. It would be our pleasure to have you stay with us again in the future to show you the positive strides taken to enhance your experience with us.Review fromCarlos P
Date: 04/18/2025
if i could leave 0 stars i would. I have been here 2 weeks and was hoping to stay 6 months while im out here on a big construction job and i have been having issues sleeping because the guy roomed next door to me enjoys screaming at 4:45am and does so every 5 min and was doing this for about 4 days. I have complained and spoke to *** and was told if it happens again they would kick him out. the noise stopped for 3 days and then it happened again, i called in and they said they would discuss this with ***, and they did nothing. I am writing this review at 12:56am because the jackasz next door decided to start his screaming at 12:15am and *** isnt doing anything so this is my last option before i just stop reserving rooms and look elsewhere.Extended Stay America
Date: 04/29/2025
Thank you for providing us with details about your stay. Please accept our most sincere apologies for not meeting your expectations. Your satisfaction is important to us, and we appreciate your feedback. We hope that you will give us the opportunity to provide you with a better stay the next time you are in the area.Review fromBibi
Date: 04/14/2025
They don't even deserve a star. We had to sleep in our cars with our children because of the unprofessional behavior of the General Manger this place needs to be reviewed and investigated the this alot of abuse of power and fraud going on in this establishment.Extended Stay America
Date: 04/29/2025
Thank you for your recent review of your stay. We make every effort to provide our guests with a great stay, so we are sorry to hear that our hotel fell below standard. Thank you very much for bringing this to our attention. It would be our pleasure to have you stay with us again in the future to show you the positive strides taken to enhance your experience with us.Bibi
Date: 05/02/2025
I will never ever stay at one of your establishments in my life. How we were treated like we had no value all because of someone personal problems that is not acceptable at all. So much more needs to be done we have an autistic child and we told them that and ***** cared. Or helped us get any help or accommodations everything was so unprofessional it was ridiculous. Noone should be treated that way at all she might need to be evaluated mentally.Review fromNanci C
Date: 04/13/2025
We stayed at the Extended Stay in ***********- they should be required to post that most of the rooms are used as long term housing . Although there is not supposed to be any smoking allowed people live here and so if they are smokers they smoke in their rooms. There were roaches in our room and the smell of smoke coming in through the bathroom vent from the room next door. We reported this to the front desk and all they said was thanks for letting us know. At over $150/night one would expect so much more!Extended Stay America
Date: 04/29/2025
Thank you for your recent review of your stay. We make every effort to provide our guests with a great stay, so we are sorry to hear that our hotel fell below standard. Thank you very much for bringing this to our attention. It would be our pleasure to have you stay with us again in the future to show you the positive strides taken to enhance your experience with us.
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