Reviews
This profile includes reviews for Morris-Jenkins's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 668 Customer Reviews
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Review fromKathleen L
Date: 05/20/2025
******* was outstanding he explained everything he was doing with the unit I would definitely recommend him Great communication and customer service.
Morris-Jenkins
Date: 05/21/2025
Hey ********! Thank you so much for this review of ********* past visit with you! So glad he was able to get you the right information and thank you for the recommendation also!!Review fromSusan B
Date: 05/17/2025
Efficient, friendly, understandable as to what the issue was. ******** was very easy to work with.Review fromKari P
Date: 05/17/2025
Very prompt and responsive but flat out lied and said out HVAC unit was "fried" and had to be replaced. They pressured a purchase and spoke poorly of other groups. However I got a 2nd opinion and the were able to fix the problem in minutes and for 4% the cost of what Morris Jenkins was trying to force us to spend to replace prematurely.Morris-Jenkins
Date: 05/21/2025
Hey ****! We pride ourselves in being honest and transparent with our customers, so we hate to hear that wasn't your experience. We'd love a chance to look into this. If you don't mind emailing us your information at ***************************************** we'll investigate. Thank you!Review fromJackie F
Date: 05/14/2025
We were charged $824.46 to replace the water heater elements in our townhome. When I heard about the charge I called Morris Jenkins and talked to a plumbing supervisor who told me they charge a "flat rate" fee. The job took two hours. I later looked up the price for the two heater elements needed for the exact water heater on ****** website, they were ~$41 total for both. A new comparable ** ***** water heater at ****** was $569 plus tax and installation. Oh, we did get a $78 discount as a gold or valued member savings. I realize companies have to cover their cost and make money but I feel this is very excessive and I would call it price gouging of unknowing female consumers. Personally, I feel as though my family members were taken advantage of in this situation.Morris-Jenkins
Date: 05/20/2025
Hey there ******. Honesty and integrity mean a lot to us here at Morris Jenkins, and we hate that you feel that we would price ***** unknowing female customers. We want to give you the best service and experience possible, not the cheapest. We would love to have our team reach out to follow up on your visit if you could send us your contact info to ***************************************** thanks!Review fromPam A
Date: 05/08/2025
Morris-Jenkins has the best technicians that Ive been using for the last 4 years. *** came out yesterday for my yearly service on the A/C unit. He was professional, and pleasant to work with. This company has always been out when needed in an emergency or just for yearly service. They do heating units, A/C units, and Plumbing. They have always been on time and complete the project that needs the work. Thank you, *** *********Review fromCheryl G
Date: 05/08/2025
We had a drippy kitchen faucet, 2 toilets needing some over haul, a laundry room sink that was leaking and an upstairs toilet needed upgraded. ***** to the rescue. I cannot tell you what a wonderful young man he is and what a fantastic plumber. Friendly, gracious, professional and a great representative of ******- *******. Thank you for all the hard work. ************ *****Review fromRavi K
Date: 05/06/2025
They flat out charge the highest priceenjoy getting price gauged without any remorse.Review fromLADONNA W
Date: 04/30/2025
**** was great. Found and fixed the problem quickly. Saved thousands of dollars. Another company said it was something totally different.Morris-Jenkins
Date: 05/01/2025
Hey *******! Thanks for the review! Great to hear **** was great and able to save you money taking care of the issue! Thats always awesome!Review fromChris C
Date: 04/27/2025
*** was awesome, he took care of my issue and even went above the call of duty to help with another issue. Would recommend over brothers heating who stood me up.Morris-Jenkins
Date: 04/29/2025
Hey ***********! Thank you so much for the review. We are so glad to hear that your tech went above and beyond for you. That's what we are all about! Thank you for choosing Morris Jenkins!Review fromSandy B
Date: 04/27/2025
So I had a clogged sink. It turned out to be bigger problem. I was told they would be here today Sunday 4.27. They are not coming and now I have a hole in my pantry floor and can't use the sink or dishwasher. I don't trust what they say. So please think twice before using them.
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