Reviews

This profile includes reviews for Belk's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Belk has 109 locations, listed below.

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  Belk

  2801 W Tyvola Rd Charlotte, NC 28217-4500

  
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  Belk

  7115 Northlake Mall Dr Charlotte, NC 28216-1938

  
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  Belk Department Store

  2600 Beach Blvd. Biloxi, MS 39531

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  Belk

  6323 West Newberry Rd Gainesville, FL 32605

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  Belk Store Services, Inc.

  3320 Silas Creek Pkwy., Suite 150 Winston Salem, NC 27103

Review Details

• Review fromDiana B

  Date: 05/18/2025

  Be careful ordering anything online from belk, I only received half my order and they will not respond to any of my emails.

• Review fromD. P

  Date: 05/16/2025

  Review specific to Belk MasterCard. Belk ********** decided to add paper statement fee. Customers never agreed to this. Customer made it clear she would not pay this fee. Fee continued to show up on statements. Time was wasted calling repeatedly. Was told fee could not be removed - indicates stupidity. More likely they just would not remove it - indicates stubborness. **************** agents patronized customer by explaining how interest works. Patronized further saying, we're sorry you feel that way - stating facts is not expressing feelings. Agents tried to gaslight by saying continued use of the card indicated agreement - customer told them not to pull that double speak. Customer who always pays bills in full on time treated like trash and cancelled account. ********************** mastercard was ugly through entire process.

• Review fromJeanne B

  Date: 05/16/2025

  This complaint concerns Belk's in *****************. I went today to shop. I was taken aback. This Belk's store has always been a beautiful store. It looked like someone's messy attic. Clothes were on the floor, draped over the racks, thrown in cubbies unfolded and different brands crammed together on racks. There was one dressing room for women with clothes piled up in the stalls. The carpet was filthy and trashy. Is there even a manager? Is there any oversight. There is certainly no one working to help you.The company owning Belk's now evidently doesn't care in the least about customer service.

• Review fromLili L

  Date: 05/12/2025

  I don't know if the way I spell her name is correct, ****** but she kept repeating the same thing to me after I've been waiting for my order for 3 days and I still haven't received an email and it's still being processed.After I paid for same-day delivery, the store took the money,She tells me that she is the boss and that no one is above her and that she can't do anything for me, that I just have to keep waiting for 4 to 10 more days.And I'm very upset because I don't have my money or my order. I'M GOING TO EXPOSE THIS ON SOCIAL MEDIA so everyone knows and no one else buys from this store.

• Review fromTami P

  Date: 05/03/2025

  The ******** store has terrible wi fi to use their app to scan items for prices. I was so frustrated with the excuses I was given as to why my app would not work and the store's wi fi is so bad that I left the store without a purchase. This happened numerous times. The employees acknowledged terrible wi fi but said Belk will not upgrade or add wi fi boosters to the store. They told me to go outside or near the door. How do you take merchandise outside to scan with the app for a price? Come on Belk ... YOU CAN DO BETTER!!!!

• Review fromDaphne H

  Date: 05/03/2025

  I would give no starts but I already Clicked it and cant remove it - I ordered a pair of rather expensive shoes from Belk.com - when they arrived this morning they were neat to heck and back and the package only contained the bottom Portion of my shoe box, no lid, the box was torn in 3 places, the shoes were damaged with a Stain on the side and they were held together with zip ties. It was the poorest excuse For packing and quality assurance I have Ever received through ordering. These shoes were not Cheap - which made it worse and the buckle of the shoe was damaged. If you are going To spend $150 on shoes - especially when things are so expensive as is right now, you really expect better service in maintaining the quality of the items. Them when I promptly contacted *** Belk they told me they could not offer a replacement through their ayat because there was only One more showing in the inventory. I will never order from Belk again due to this poor attempt to package and care For the items being Purchased my the consumer. Worst service ever.

• Review fromAngel E

  Date: 04/22/2025

  Belk has the SUPER SORRY MANAGEMENT they won't even try to help the customers or their employees

• Review fromMary R

  Date: 04/22/2025

  Dont expect to get your reward dollars back if purchase is returned! I bought a dress for $29.99 and used $30 in reward dollars. When l returned item l was told my $30 in reward dollars would be returned to my account. My account showed $31.00 in pending rewards but to wait 10 days and call. After 10 days l called and was told there was no record of my order nor return and nothing shown pending. My account now shows return and $19.99 in reward dollarswhich l also didnt get. Also no one at Belk in *********** knows how to exchange items so you have to wait until rewards are returned to purchase correct size. I have also sent a request email to which *** had no response. Good luck on finding a salesperson if you shop on site. I am very disappointed in how this company does business.

• Review fromKimberly T

  Date: 04/19/2025

  The Belk credit card compares unfavorably to other credit cards. The customers "earns" ********************** Rewards for using the card, but the merchandise the customer can buy with it is inferior and substandard. For the second year in a row, this customer received a Birthday Coupon for $10 towards the next order. And TWICE in two years, the coupon received in my mailbox and email was INVALID. Upon calling their customer service on 4/18 to voice a complaint, the representative said that the coupon received in this customer's email and mailbox was a bogus one, and not sent by the REAL BELK company. What a joke this retailer is!

• Review fromJennifer W

  Date: 04/16/2025

  They sent me one pair of pants with a hole in them and another without a tag. When I took it to the store to return, they wouldn't take the one without the tag. I also never received a confirmation email. So I had to call customer support. They emailed me a return label but neglected to tell me it would take $11 out of my refund. It's their fault I had to return by mail so I shouldn't have to pay for that!!