Reviews

This profile includes reviews for Ken Cooks's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Ken Cooks has 2 locations, listed below.

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  Ken Cooks

  430 Old Little Rock Rd Charlotte, NC 28214-1918

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  Ken Cooks

  1925 Nigel Ct Charlotte, NC 28213-5672

Review Details

• Review fromNita W

  Date: 10/21/2024

  Picture this. Youre at church with your friends and you all decide to eat at Ken Cooks afterwards because one of them has a taste for soul food. We know ********* doesnt have good soul food but thats a story for another day. Picture your friend not liking her cabbage (which tasted DISGUSTING) and asking to have it replaced with another side or a drink to go, but instead the owner (******** ***) bursts out the kitchen ready to pick a fight. Picture your friend trying to show the owner a video of the nasty $3.75 cabbage she claims we ate and asked for a replacement. THEN picture said owner saying Yall can get the f*** out! Then follows us out of the restaurant trying to push past her sons (while other patrons are inside) threatening to beat our a**es in front of the other customers and threatening to throw food at us if we didnt get from her door. All. Over. Some. Nasty. $3.75. Cabbage. This is Ken Cooks off of ************** near the airport. DO NOT EVER TAKE YOUR MONEY THERE! The owner is CRAZY! Who does that to their customers because they asked to have an item replaced??? We never disrespected her or matched her energy. She literally exploded in anger. And apparently this has happened to other customers, maybe not to this extent but there are plenty of reviews of her verbally attacking customers for asking to have food replaced. I have a video that Ill refrain from posting unless I need it for evidence later. I began to record the minute she communicated threats to physically harm us. DO NOT EAT THERE! You are not safe here!!!

• Review fromTaisha M

  Date: 08/31/2024

  Great food! Very clean. Best Soul food in ******************! Continue to be great! ??

• Review fromPamela A.

  Date: 01/25/2024

  UNPROFESSIONAL CUSTOMER SERVICEUpon my arrival, the hostess did not greet me at all. Instead, she was texting on her phone and complaining to the other employee about ****. She stated,I dont know why he comes here if hes not going to work. After ringing up my order, she said nothing elseI had to ask if my transaction was complete. I asked her a question to get clarification about some confusing wording on your menu. She did not give an answer that was clear so I let it go to ask again when I got my food. The cook/owner overheard the conversation and lost her mind! She was aggressive, loud and unprofessional. She displayed her displeasure by jerking the hostess stand, screaming about giving me a refund, talking about she dont mind taking a ride today and screaming obscenities including calling me a b*tch when she finally walked back to the kitchen area. Not to mention, she grabbed a menu and walked around to all of the waiting customers to ask them to co-sign the menus wording. She should have spent that energy to help me understand because it was my question. In her rage, she suggested giving me a refund; I was absolutely fine with it because that was my next course of action. At this point, I had been aggressively approached, cursed out loud in the middle of the restaurant, and told not to return because it be your own kind. That is alarming because anybody can ask a question about the menu and their order. In response to my ****** review, the restaurant stated I wanted to be given an extra food item. Lets be clear, I didnt want to be GIVEN anything; I visited the establishment to PAY for my food and have an UNDERSTANDING of my order. I was also told to not go to another black owned establishment. My response to that is for ***************** to be a better representation of the BLACK OWNED ESTABLISHMENT. I also advised that will continue to patronize establishments that welcomes me with professionalism and appear excited to have satisfied customers.