Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:02/26/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  To the Better Business Bureau:

  I'm filing this complaint regarding Mega MC Rent A Car's attempt to charge me for non-existent vehicle damage.
  On February 25, 2025, I returned a Kia **** to Mega MC. The facts are:
  - Upon return, the shuttle driver/inspector presented a blank paper to sign without explanation. When questioned, he wrote "no additional damage" on the form and verbally confirmed (with two witnesses present) that signing indicated no damage was found.
  - On February 21, when picking up the vehicle, the inspection occurred in darkness. I documented 25 pre-existing damages via photos and email. The representative attempted to dismiss these damages, which seemed suspicious.
  - A day after return, after resolving an insurance coverage dispute where they attempted to charge an unwarranted $100 surcharge, they suddenly claimed $280 in "new damage" allegedly found under the wheel hood - contradicting their written and verbal confirmation of "no additional damage."
   - They have refused to provide an itemized bill for this alleged damage.
  

  Video surveillance from both pickup and return will verify my account. Additionally:
  - Four witnesses can attest to my careful driving during my visit to see my grandmother
  - ************ record shows no prior damage claims
  - Review sites reveal a pattern of similar complaints about hidden fees and false damage claims against this company
  

  The fair resolution I seek is:
  - I pay only the agreed-upon rental cost of $187.98 (including $66.26 in taxes/fees) as booked through Priceline
  - Mega MC withdraws their false damage claim that contradicts their own written documentation
  - This case highlights a concerning pattern of predatory business practices that harm unsuspecting consumers. I request your assistance in resolving this matter and protecting future customers from similar experiences.
  

  Thank you for your consideration.

  MC RENT A CAR MEGA claimed damage to the "driver side wheel well cover" and attempted to charge $280 from my security deposit. They sent one photo allegedly taken at the time of return, though this contradicts the paperwork I signed. Contesting these charges with evidence, they said: "Due to your multiple threats of legal action, we will not respond to further correspondence on this matter after this email."Additional Concerns Price Discrepancy: The company quoted $280 for a part that I found available online for $20-41, suggesting potential inflation of damage costs.Inadequate Inspection Conditions: The initial inspection was conducted in darkness, creating conditions where proper documentation of vehicle condition was impossible.Documentation Refusal: The company has not provided requested documentation including evidence of returning my $350 deposit, itemized receipt of the reservation, and images of the signed paper citing "no additional damages."

  Business Response

  Date: 02/27/2025

  Due to multiple legal threats regarding damages caused to a rental vehicle, they have been placed on a Do Not Rent list. As a result, we are unable to communicate with them further on this matter.
  
  Regarding their rental from February 21 to February 25, 2025, they refused to sign the vehicle check-in process and instead wrote "No New Damages" on the paperwork. However, upon inspection, we found damage to the driver's side wheel well cover. While they are correct that the replacement part itself costs around $40, this does not reflect the total repair cost which includes labor, one-time-use parts, and taxes.
  
  The estimate we received from the mechanic shop for the complete repair, including all necessary components, is $280. Please note that this is an estimate, and additional damage may be discovered once the wheel well cover is removed. To avoid overcharging customers, we only charge for the estimated price and absorb any subsequent subrogation damages.
  
  We have been transparent throughout this process and have even communicated with their insurance company with them included to ensure full disclosure.

  We are also including the images of the damages as well as the image the customer themselves took of the area upon vehicle pickup where there was clearly no damages to the surrounding area.

  Business Response

  Date: 02/27/2025

  At this point, we have been more than transparent about the entire situation. As per the rental agreement that the customer signed, just like with every other rental agency, they WILL be charged for the damages caused to the vehicle. 
  
  We understand that they may not be satisfied with this outcome, but the fact remains that the vehicle was not returned in the same condition as it was rented. We have been transparent and forthcoming throughout this process, providing them with emails, our correspondences, and all relevant images. As well as, provided a discount for the insurance that we were not obligated to provide as when the agreement is signed it is final.

  We have acted in good faith throughout this entire process and all documentations show this fact.

   

   

  Customer Answer

  Date: 02/27/2025

  I am rejecting this response because:
  I seek BBB arbitration based on these key facts that the unnamed manager (hiding behind ******************************* was not present for:
  The vehicle inspection on 2/21/25 occurred in darkness at 9pm without proper lighting. I documented 25 pre-existing damages with photos. We were never instructed to check underneath the vehicle, making it impossible to verify whether the alleged damage existed beforehand. Three witnesses can confirm how the representative suspiciously resisted my efforts to document the vehicle's condition at pickup.
  During dropoff on 2/25/25, the shuttle driver/inspector initially presented a blank paper for signature without explanation. After going into the building and returning, he wrote "no new damage" on the form and explicitly stated (with two witnesses present) that my signature confirmed no new damages were found upon inspection.
  An unnamed manager who was absent during both pickup (2/21/25) and dropoff (2/25/25) made a damage claim via email more than 24 hours after return. This claim contradicts the documentation and verbal confirmation provided by their own representative on 2/25/25.
  My spotless legal, driving, insurance claim, and credit history stands in ***** contrast to numerous accounts from other consumers detailing similar deceptive practices and hidden fees from this company in public review forums.
  I seek resolution through payment of the fair rental value, taxes, and service fees totaling $187.98. I urge the BBB to protect other consumers from Mega MC Rent A Car's predatory business practices that target honest customers with false damage claims that contradict their own documentation.

  Business Response

  Date: 03/06/2025

  We are no longer responding to the complaint as the information has not changed from our last response.

   

  MC RENT A CAR MEGA 

   

   

   

   

• Initial Complaint

  Date:12/17/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

   
  I am rejecting this response because:
  The business is not accurately noting what transpired. When I picked up the vehicle on 11/25, the employee advised me to leave the key in the secured metal box near the gate if no one was available. He also stated he was going to provide us with an upgrade vehicle at no charge, but a Kia **** was our initial booking. 
  

  I dropped the vehicle off the night of 11/27 and placed the keys in the secured metal box as instructed. 
  

  I am not disputing the gas charge. 
  

  I only called the business twice. Once to inquire about the increase charge and another time to follow up. To say I was harassing them is false. Additionally, the business never attempted to call me to inquire about the missing keys. If they had, I would have advise them where I had placed them. Instead, they charged my credit card. 
  

  Ive been reading reviews about this business and notice they have an F rating. They also have terrible reviews on yelp all for reasons similar to my issue. There has to be a valid reason for these awful ratings. This business is very unprofessional and I hope my complaint can help someone in the future if not me.
  

  Ive also made a complaint with Expedia which is where I booked the rental car as well as disputing the charge with my bank. 

  Thank you for your time.

  e charged you for a key replacement". When I asked to speak to a manager, they gave me his name but refused to give his last name, then they put me on hold as if they were going to grab the manager, but the call was disconnected every time. Eventually, I was unable to even call them anymore because it seems as though they have blocked me. I have disputed the charge with my bank. I have also contacted expedia to complain. They are scammers and terrible service.

  Business Response

  Date: 12/18/2024

  Good day,

  This customer was charged $64.38 for fuel for not bringing the vehicle back with the same amount of gas, as well as $330.00 in total for the Key Replacement from "Car Keys To Go" in Gastonia due to not returning the car with the key at drop off, attached is the receipt from the transaction with them with personal information of our employee and business card redacted. During the rental agreement the customer also agreed to using the ** QuickPass for $27.96 and the vehicle upgrade of $44.92 as originally they had booked a CCAR which is a compact car similar to the ****** Versa and upgraded to a CFAR which is a compact SUV and received a Kia ***** The remainder of the charges ($7.18) is from ** Taxes which comes to a total of $474.44. The invoice is also attached with the customers information redacted for privacy reasons.

  All charges were correct and the customer was placed on a due not rent list after harassing our customer service team with repeated calls after everything was explained multiple times. 

  Business Response

  Date: 12/18/2024

  Everything in our previous response was backed with factual data from the reservation itself as well as receipts. No further course of action will be taken in regards to this by us. 

  To summarize the customer is disputing the facts of them not returning the vehicle in the same condition that they received the vehicle (full tank of gas), was charged appropriately for not returning the key and for the key replacement, and the vehicle upgrade pricing which they signed for upon receiving the vehicle. 

  We will consider this closed as the customer is not eligible for any amount of refund.

  Customer Answer

  Date: 12/18/2024

   
  I am rejecting this response because: In my last response, I stated I was NOT disputing the fuel charge. I am disputing the key replacement issue and vehicle upgrade. I have attached the original arrangement through Expedia.

  I also want to stress that this business falsely represents themselves as Economy. Therefore, people are unable to see their true reviews as the business is actually Mega MC Rent a car. Please refer to the attachments.

  Thank you.

  
  

• Initial Complaint

  Date:08/20/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I found them thru Expedia and reserved a economy car when we got to the place the receptionist said they didn't have that car there and rented another car to me($486.47) we turned the car in on the 4th around 5 5:30 and the dropped us back off at the airport I tried calling the whole week after to ask how long did ot take for the deposit to come back and didn't get a answer until I requested a pickup from the airport after I was charged $350 I did finally get thru after using a different number and they did give me a few reasons and I know it's a lie we filled up the gas and we did not smoke in the car I don't smoke and it just feels like I'm being taken advantage of at this point

• Initial Complaint

  Date:07/22/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to my complaint, and find that this resolution is satisfactory to me.
  
  Thank you. 
  

  Business Response

  Date: 07/29/2024

  Good day,
  Sorry for the late reply. We checked the claim, there was a mistake on our part. We refunded the customer the full deposit of $350 on 07/29/24.
  Our apologies.
  
  Respectfully yours
  
  Mega MC Team

• Initial Complaint

  Date:06/23/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

   
  I am rejecting this response because it is not true that the driver was sitting in the vehicle before pulling off. The driver was in the separate building in the back when I put my luggage in the back. Also, the trunk was already open when I put my luggage in and it was the responsibility of the staff to secure the vehicle. The driver was in fact distracted and was wearing headphones and could not hear what was going on in the vehicle without taking them off. I understand that the company will not be reimbursing me or making any attempts to take accountability at this time, however I'm minimally satisfied with having this situation on record with the BBB.
  
  in ** and would have to travel back and forth to do so.

  Business Response

  Date: 06/25/2024

  To whom it may concern,

  During the original complaint crucial information was left out which follows: 1. Our shuttle driver was distracted but not by music as they original stated but by the two customers asking multiple questions to them. 2. Our shuttle driver was not the one who loaded the customer items into the rear of the vehicle. They were already seated in the driver seat ready to take the two customers back to the airport, it was the customer who had not closed the rear of the vehicle which led to the damage. 3. We are not responsible during any interaction for personal items as stated in our terms and conditions listed here: *******************************************************
  
  "10. Responsibility for Property
  You agree that Mega MC Rent a Car is not responsible to You, any Authorized Operators or anyone else for any loss of or damage to Your or their personal property caused by Your or their acts or omissions, those of any third party or, to the extent permitted by law, by Mega MC Rent a Car s negligence. You and any Authorized Operators hereby waive any claim against Mega MC Rent a Car , its agents or employees, for loss of or damage to Your or anyone elses personal property, which includes, without limitation, property left in any Mega MC Rent a Car vehicle or brought on Mega MC Rent a Car s premises, caused by You or any Authorized Operator, by any third party or, to the extent permitted by law, by Mega MC Rent a Car s negligence whether in whole or in part. You and any Authorized Operators agree to indemnify and hold Mega MC Rent a Car harmless from any claim against Mega MC Rent a Car for loss of or damage to personal property that is connected with any rental under this agreement." 
  
  Customer was advised that they could use their own insurance which would cover their damaged property but the customer refused. There is nothing more we could do for the customer as we are not responsible for their items, or actions and this does not warrant a refund for us.

  Business Response

  Date: 06/26/2024

  10. Responsibility for Property
  You agree that Mega MC Rent a Car is not responsible to You, any Authorized Operators or anyone else for any loss of or damage to Your or their personal property caused by Your or their acts or omissions, those of any third party or, to the extent permitted by law, by Mega MC Rent a Car s negligence. You and any Authorized Operators hereby waive any claim against Mega MC Rent a Car , its agents or employees, for loss of or damage to Your or anyone elses personal property, which includes, without limitation, property left in any Mega MC Rent a Car vehicle or brought on Mega MC Rent a Car s premises, caused by You or any Authorized Operator, by any third party or, to the extent permitted by law, by Mega MC Rent a Car s negligence whether in whole or in part. You and any Authorized Operators agree to indemnify and hold Mega MC Rent a Car harmless from any claim against Mega MC Rent a Car for loss of or damage to personal property that is connected with any rental under this agreement.

• Initial Complaint

  Date:06/23/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I reserved with this company from June *****. I turned my car in June 22 in the evening. My original reservation price was $123 on Expedia booked under what seemed to be the company called Economy as that was the logo on the listing. When I got to the counter to pick up the car they said it was now ~$200. I paid it, was not happy since my original booking was $123. When I turned in the car my receipt came back at $243. Now my credit card says they charged me $547!!!!!! This is ridiculous!!! They had terrible service throughout, shuttle pick up took forever. No reason it started at $123 and ended up $547 for only 2 days!! I should be paying for the original $123 as said in the booking!

  Business Response

  Date: 06/25/2024

  Hello,
  The client made a reservation for $123 through Expedia
  - She purchased LDW insurance in our office for $69.98, since she did not have her own insurance.
  - The client returned the car with an empty tank, for which we deducted $43.50 from her deposit excluding taxes
  - The total bill was: $241.46
  - The deposit was refunded on June 24th in the amount of $306.50 (instead of $350 minus $43.50)
  
  All transactions were completed correctly on our side. Please cancel the dispute.
  
  With respect
  
  Mega MC Team

• Initial Complaint

  Date:06/19/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This business has scammed me out of $320. I booked a reservation for a rental car at ****** and when I picked up the car was charged ******. This was a charge that I was unaware I would be charged and was told I would receive in 5-7 business days after I return the car. I have yet to receive my funds of course. If this time was more convenient I wouldnt have paid it. But it was almost midnight, me and my 8 year old child was getting off the plane and I needed the car to drive almost 2 hours away to get to my destination. If I didnt pay this I would have been stranded as I was coming from out of town. I am now calling and arguing with these people about my money. Now theyre saying to contact my bank and it is my bank that is not releasing the money as if my bank has a reason to not give me a refund. I was under the impression I was renting from economy-rent-a-car and when I got to that location it was a different name, Mega-Mc-RentACar

  Business Response

  Date: 06/25/2024

  Good day,
  the reservation amount was $102.99, the deposit amount was $350, the total was $452.99.
  The deposit was returned on June 17th in the full amount of $350.
  
  with respect,
  Mega MC team

• Initial Complaint

  Date:06/03/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to my complaint, and find that this resolution is satisfactory to me.
  
  Thank you. 

   And yes, I was given a refund of $350 that wasn't listed on the invoice.  

   

  *****************************

   

   

  
  

  Business Response

  Date: 06/18/2024

  Good day,
  We apologize for the delay in paying the deposit. We really had and still have failures in the merchant system that we are working on.
  We returned the deposit of $350 on June 18, 2024.
  
  With respect
  
  *******

• Initial Complaint

  Date:06/03/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I rented a car from Mega MC ************************************************** from 5/18-5/20/2024. I was told $350.00 additional would be a holding fee for the rental. I contacted Mega MC @ ************ several times and was told they had issues with their systems and that is why the holding fee charge went through. I was told on I would get the $350.00 charge credited back to my account and still have not received my credit.

  Business Response

  Date: 06/18/2024

  Good afternoon,
  We apologize for the delay in paying the deposit. We really had and still have failures in the merchant system that we are working on.
  We returned the deposit of $350 on June 12, 2024.

• Initial Complaint

  Date:05/22/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to my complaint, and find that this resolution is satisfactory to me.
  
  Thank you. 
  . I emailed them back with my receipts of proof to which they responded on May 16, 2024, with a generic "thanks for bringing this to our attention and they will investigate". On May 22, 2024, I called to ask when my deposit would be released back to my card as it is now 8 business days past the rental return. I was told the detailer reported the car had damage and they were keeping my deposit. I told the lady (********) that I have a receipt showing nothing was wrong as well as a video (I can't seem to upload it to your website). I asked to speak to a supervisor and for his/her name at which point she told me she wasn't allowed to give out that information. I was also called a curse by an individual named **** who was ******* the counter on May 11, 2024. He became combative and rude after he told me to just leave the car but I insisted on a receipt.

  Business Response

  Date: 06/18/2024

  We have reviewed *******************'s request and would like to provide the following clarifications from our side:
  
  1. The charges for damages have been removed from the invoice.
  2. The charge for the additional day has also been removed from the invoice.
  3. The total reservation amount was $275.59 excluding taxes and fees. Our company set the rate at $256.76 excluding taxes and fees when the contract was signed, which is lower than $275.59.
  4. The total amount with taxes and fees was $346.68.
  5. The client paid a total amount of $441.09 ($350 + $91.09).
  6. Our company refunded $94.41 to his card.
  
  Please note that the amounts stated by Mr. ******************* are not accurate.

   

  Best regards,
  
  Mega MC Rent a Car