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Business Profile

Burglar Alarm Systems

CPI Security Systems

Headquarters

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BBB Accredited BusinessA+Rated by BBB

Reviews

This profile includes reviews for CPI Security Systems's headquarters and its corporate-owned locations. To view all corporate locations, see

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CPI Security Systems has 8 locations, listed below.

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    Customer Review Ratings

    1.16

    Average of 64 Customer Reviews

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    Review Details

    • Carmen J.

      Date: 10/03/2022

      Customers of *** *********, ** for over 21 years, and since 2017 they have been drafting our account without providing services! NO ALARM ALERT, NO REAL TIME RESPONSE, NO LIVE VOICE ASSIST, NO SPOKE ALARM, NO MOTION STAY/AWAY and NO HOME PROTECTION. Would not refer them to anyone!

    • Stephanie B

      Date: 08/22/2022

      As a former employee the work conditions and the supervisors they hire for the customer care department do not care about their staff. After complaining about a near death experience from an allergic reaction from food that I purchased from their cafeteria, I was terminated two days later. In April, we had a staff die and all employees felt it due to the lack of concern from the supervisors. I could not breathe and broke out in red hives on my body and my supervisor continued to work. She never once stopped what she was doing nor asked me if I needed help or if I was ok. The company needs to do better about how they treat employees in regards to medical issues and emergencies. One I complained about the supervisor not helping me or even being concerned, they found a weak reason to terminate me. If interested in working for the company I recommend applying for other departments but ************* is not where you want to work.

    • Michael D.

      Date: 07/07/2022

      We moved out of state due to my wife's family needing help. The contract termination charge and smart pay balance altogether is ******. If *** was nationwide, it would be easier to transfer the account but the state we live in now is not covered by ***. *** has the nerve to then say, "Thank you for being part of the *** family!" Criminal Payment Insecurity is more like what *** stands for.

    • Ronald R

      Date: 06/16/2022

      Hi,Ive been trying to cancel your service since April and was told I had to give 30 days notice so I could be charged again while no longer living at the property where the service was. I never got an email from you and now two months later I see another charge from CPI? Im really getting sick of this runaround. I call the customer service line and they tell me I need to sign something Ive never received. I want to make a complaint as well as I want my money refunded to me. I no longer live at the property and do not want any service in my name there period. I can be reached you have my number. Nothing should be this hard to cancel and you have no location to go into this is ridiculous. Im being told to just wait for a darn email??? Buffoonery!!!

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