Complaints

This profile includes complaints for CPI Security Systems's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  CPI Security Systems

  4300 Sandy Porter Rd Charlotte, NC 28273-3200

  
• 

  CPI Security Systems, Inc.

  5150 McCrimmon Pkwy Ste 401 Morrisville, NC 27560

  
• 

  CPI Security

  531 Clemson Rd Columbia, SC 29229

  
• 

  CPI Security Systems

  38 Rosscraggon Rd Ste D Asheville, NC 28803-1165

  
• 

  CPI Security Systems

  2456 Remount Rd STE 307 North Charleston, SC 29406

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:11/16/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  ON 11/11/24 the CPI technician came to install 2 outdoor cameras, one reg camera and one floodlight camera, doorbell camera and door/window sensors. Upon arrival the first thing the tech said he did not have the floodlight camera, and I have now waited 4 weeks for this install, and they took a deposit 4 weeks prior, why not have the camera. Upon the technician coming into the home even though he did not have the floodlight camera he was so focused as to why he could not install it looking in closets/attic, spending almost 1.5 hours before any actual work has gotten started. I told him we can talk all day let's get working. I said I was told it would take roughly 3.5 hours to complete, and he already wasted 1.5 hours. He ended up being here from 9-3 and did not complete the entire job. He never installed the flood light camera nor a 24/7 video sim card (that he never told me he did not have). He had his dirty fingerprints on walls, refrigerator and numerous times had to tell him to take his shoes off.I have paid for a floodlight camera I never got along with the 24/7 video recording, and I am being charged monitoring for 2 cameras. I have tried all this week to speak with a "Manager" to no avail. I want my monitoring adjusted for 1 camera and I want my credit for the floodlight camera. The first appt for install was for 10/29 and no one from CPI even called me to tell me they were not coming, and I had taken time from work so 11/11 is the second time taking off work and they still did not install everything. Now they want a third appt for sim card for 24/7 monitoring why was this not done on 11/11 they had over 4 weeks since time of deposit to get all equipment for this install. I am already a very dissatisfied new customer with them. I want my credit for the floodlight and i want my billing adjusted for one camera and the install of the sim card for 24/7 monitoring and I want an email from them showing me they have taken care of these 3 things.

  

  Business Response

  Date: 12/10/2024

  Dear BBB,

  Thank you for your assistance in forwarding the correspondence submitted by ********* ********* After reviewing Ms. ********* account, it shows that we have been able to go out to her home to install the ** card that was owed to Ms. ********* We also discussed the additional wiring that would be required to install the floodlight camera to Ms. ********* home, and she decided that she would like to take some additional time to think about whether she would like to proceed with adding the floodlight camera. If Ms. ******** decides that she no longer wants to add it, we are more than happy to adjust the billing to reflect that change. If she would like to proceed with adding the camera, we can schedule a return visit. Please feel free to reach back out with any additional questions or concerns and Ill be more than happy to assist you.

   

  Kind regards,

  Chukiara

• Initial Complaint

  Date:11/04/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I pay a monthly amount for monitoring service with ***. My realtor noticed what appeared to be smoke on the wall yesterday above the *** control panel, so I called and the earliest appointment they would give me that I could do was 11/16. I went home last night and saw the same smoke like substance on the other side of the wall by an electrical unit that appears to be linked to the control panel or the door, which has a *** door lock. I called *** again after their customer service office had closed and was advised by dispatch to disconnect the panel. In light of their concern and my continued concern about a fire hazard and my my house now not being properly monitored, I requested an immediate appointment for service. the dispatcher advised that he could not make an appointment that he would put in a priority request and someone would call me when customer service opened. I called today and have been off and on the phone with SPV ****** ****** and others for hours trying to get an appointment today. I keep being told that they cannot do anything and have been waiting to hear from operations. This is unacceptable. Rather than trying to get someone out to the house urgently, they actually tried to sell me an upgraded unit and have me sign a contract for ******** of service. They were very pleasant and easy to deal with when they trying to sell me the upgraded unit and also offered to give me a one month credit. Their tone and ability to help completely changed when I advised that I was not signing a new contract and that I wanted the current unit repaired or replaced. I continue to get the run around and cannot get clear answers from anyone. I keep getting put on hold and told that people will call me back and they don't. This is unacceptable customer service in light of the fact that their unit damaged my house and I am now paying for a monitoring system that I am unable to use because they told me to disconnect it.

  

  Business Response

  Date: 11/18/2024

  Dear BBB,

  Thank you for your assistance in forwarding the complaint submitted by Ms. ******** Since the initiation of Ms. ********* complaint, a technician has been out to remedy the issues that Ms. ******* was experiencing. Please let us know if anything further is needed. 

  Kind Regards,

  ******** ********

• Initial Complaint

  Date:10/31/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to my complaint, and find that this resolution is satisfactory to me.
  
  Thank you. 
  I was taking care of a patient, who while the technician was calling me to tell me he was at my house, while I was at her house on the phone w 911 for her medical emergency! So, I called again, they give me an attitude, excuses and no solutions. I ask to talk to a supervisor, and they well "call me back", I tried to stop my service w them to transfer to ADT, they want to penalize me $3500, still no solutions, just excuses. Yet they keep charging me $90 a month for mediocre service. Please help

  

  Business Response

  Date: 11/05/2024

  Thank you for your assistance in forwarding the additional correspondence submitted by Ms. ****** We apologized for any inconvenience or frustration that Ms. ***** has experienced. I had the pleasure of speaking with Ms. ****** and I outlined all of the issues she was experiencing. I'll be reaching out to our QC team to pull the interactions our representatives had with Ms. ****** I'm also working with our Operations team in getting a requested date so we can address all issues. I'll be placing a 3-month temporary rate reduction on Ms. ***** account for the ongoing troubles and inconvenience. Ms. ***** was pleased after our conversation.  Please let me know if there is anything else we can do to assist, and well be more than happy to help.

• Initial Complaint

  Date:10/18/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We had our house built in ************************************************************************************************ the past was never charged . To this day we still have issues with our CPI . We had two times recently they had to come out again . We received a bill via email with no balance due . Then we get a letter that we owe ***** for a service call. I called and filed a complaint regarding the letter I recieved She stated that they now billed for having a tech comeout. Regarding that we pay a fee each mth and that we have had numerous issues. She said she would give me a call back. Well then I get a certified letter stating I have 10 days to pay or my service will be locked. I called again it was stated that she did not follow up and I also paid the ***** that I HAD to pay . October 17 2024 I am locked out of my account. I paid the bill October 12th so there was no reason to lock me out . So I'm on the phone again 10/18/2024 to be able to get my account unlocked. I have no words how upset and frustrated I am . I will be looking else where for a different provider I have been an excellent customer and when I need then or help I get the run around.

  

  Business Response

  Date: 10/22/2024

  Dear BBB, 

  Please allow the attached document to serve as CPI Security's official response to this complaint. 

• Initial Complaint

  Date:10/01/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

   
  I am rejecting this response because:
  They are only responding to ONE single incident of the system malfunctioning. The system has been malfunctioning for over a year which they should be able to see from their side if they can see the systems function. I have called many times to resolve the front door camera issue and nothing has worked after over 5 times of their trouble shooting. The fire alarm was not fixed with their troubleshooting that they gave me either. They are minimizing my concerns as they always do by not accepting responsibility for their faulty equipment and not offering ANY troubleshooting instructions that work. The back window sensors have not worked for over a year. The driveway and side cameras only work sometimes. They are not acknowledging any of the other issues with the system and not giving any solution whatsoever other than me paying additional money for someone to fix THIER faulty equipment therefore I am not accepting this response. 

  

  Business Response

  Date: 10/03/2024

  Dear BBB,
  
  Thank you for your assistance in forwarding the complaint submitted by Ms. ******* We have thoroughly reviewed the account history and reviewed the most recent interaction with Ms. ****** and have determined the following. On October 1st, Ms. ****** reached out to us in regards to a smoke detector malfunction error she was receiving. The representative offered assistance in clearing the malfunction. Ms. ****** advised she was not home but there were people at the residence who could assist. The representative gave Ms. ****** instructions for clearing the trouble.
  
  ********* then advised that front door camera hasnt been working. The representative advised Ms. ****** that we can walk her through learning it back into the system over the phone. Ms. ****** advised that she has already tried to reset and wants a technician out but not paying for a new camera. The representative advised there is a trip fee but she wont have to pay to replace the doorbell camera with a new one.  ********* advised she didnt agree with the trip fee since she is having issues with system. The representative advised that once she pays the trip fee, if the equipment needs to be replaced, the new camera will be free of charge. ********* asked when we can come out and then said they are going to try to fix the smoke detector malfunction first then they will call back. We have not heard back from Ms. *******
  
  The information provided by the representative was accurate. For clarification, we have not done anything fraudulent or negligent. We have offered solutions for every issue that Ms. ****** has experienced. We would love the opportunity to get Ms. ******* equipment back online and look forward to hearing from Ms. ***** to get a technician out to resolve her current issues.
  
  Kind Regards,
                  ******** ********

  Customer Answer

  Date: 10/07/2024

   
  I am rejecting this response because:
  This response is so disrespectful. I did NOT refuse trouble shooting. I could not do trouble shooting because I was not in the home and the person on the account who was in the home did the troubleshooting MULTIPLE times with MULTIPLE technicians. You are correct I am not paying a fee for someone to come repair YOUR equipment that is faulty. Again, making me out to look like I am doing something wrong when YOUR system is not working. I have requested and IMMEDIATE cancellation of my services. Honestly im disturbed at how you have responded to my concerns and continue to invalidate them. The person currently at the house said they did troubleshooting on the front door camera AND the fire alarm over 5 times. Did you just leave that detail out? I think its horrible how disrespectful you are to a long term customer and cancel my service effective immediately 10/7/2024. 

  

  Business Response

  Date: 10/07/2024

  Dear BBB,
  
  Thank you for your assistance in forwarding the additional correspondence submitted by Ms. ******* Any time Ms. ****** has experienced any issues with her system in the past, we have either sent a technician out or offered assistance or resources over the phone. Ms. ****** has refused to do the troubleshooting steps with our virtual technicians and advised that changes had been made to her internet provider which is why the doorbell camera is offline. Ms. ******* feedback is very important to us and we are not minimizing her concerns. As previously mentioned, we are dedicated and prepared to help resolve Ms. ******* current issue. A member of leadership will be in contact with Ms. *******
  
  Kind Regards,
  ******** Thompson 

  

  Business Response

  Date: 10/09/2024

  Dear BBB,
  
  Thank you for your assistance in forwarding the additional correspondence submitted by Ms. ******* We have spoken to Ms. ****** and have a technician coming to her home on Friday. Please consider this complaint handled.
  
  Kind Regards

  Customer Answer

  Date: 10/11/2024

   
  I am rejecting this response because:
  You closed a previous complaint against this company stating that they had scheduled an appointment. They no-show and no-called the appointment and the issue was never resolved. Now the cancellation line will not take my call and the system needs to be cancelled immediately and retroactively. I request to be refunded for every month my system has malfunctioned.
  

  

  Business Response

  Date: 10/18/2024

  Dear BBB,
  
  Thank you for your assistance in forwarding the additional correspondence submitted by Ms. ******* We had a technician scheduled and enroute on October 11th to service Ms. ******* system. The anticipated time for the technician to arrive was originally before 12. However,the technician was running behind from a previous service appointment. Ms. ****** contacted us around 12:15 to advise that the technician had not arrived yet. We offered to contact the technician to get an exact ETA. Ms. ****** declined and terminated her monitoring services with us. We apologize for any inconvenience or frustrations Ms. ****** experienced. Please consider this complaint closed as Ms. ******* account has been closed in its entirety.
  
  Kind Regards,

• Initial Complaint

  Date:09/23/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We have now had CPI since July 2019 when we moved into our house. Now that we have sold our house, rather quickly, I called to have our service cancelled. I was told that I/we have to give 30 days notice. Things seem to change with CPI Security,At the beginning of our service, they were drafting our account for someone else's service. Its been issue after issue now that we want to cancel because we have to be out of our house, they want to charge us an additional 30-days. When we first got their service, they would come out and service our equipment. As of late, within the past few months, we were told that if they come out to service our equipment, even to replace the batteries, there is a ********** that I think about their service, it is less than stellar. All they do is charge, charge. charge, for what, a phone call if a battery is low. If someone broke in, the alarm would go off. *** wouldn't do anything. I'm not sure as to WHY they require 30 days prior to cancelling IF you own the equipment, that was purchased through CPI, out right. This is another way of them scewing the general public,. They charge you outrageous prices for their security equipment and it is poor quality. The only way to get better quality is to keep upgrading but it still isn't quality. Our systems has never provided quality photos.We would like to NOT be charged for the additional 30 days that we don't have their service.

  

  Business Response

  Date: 09/24/2024

  Thank you for your assistance in forwarding the additional correspondence submitted by Ms. ********* We apologized for any inconvenience or frustration that Ms. ******** has experienced. Unfortunately we won't be able to stop the cancellation process. As stated in our contract on page 1, "The termination for this agreement will require at least thirty [30] days written notice to us". Ms. ******** spoke with our CFL "Cancellation Supervisor" yesterday and he also advised that we won't be able to stop it. Again, we apologize for any inconvenience, but the upcoming charge for October will stand. Please feel free to reach back out with any additional questions or concerns.

• Initial Complaint

  Date:09/09/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

   
  I am rejecting this response because:
  Look at all the calls I have made to check on the amount I owed total. It shouldnt be a balance for equipment and a secret balance for contract services. It should be transparent and included in your balance. I could have p***ared or paid extra to terminate this contract if I was given the information to do so. I thought cpi was a professional security company. I was hoping they could at least work with me to come to a reasonable solution. I work 40+ hours a week. The economy is not well. I sold my house due to financial hardships. Now I have to pay $1800 or go knock on my old house door to talk to the new home owner and beg them to sign up $50/month locked for a year just to get me out of a contract. That is not right or fair to me. If CPI cannot help me I will not go with them or even consider them ever in my future purchases. They will lose me and my family and friends business for sure. These people are consumers also and as the sales *** stated they dont even have a contract for them as employees. The 60 month contract doesnt even exist anymore because it is excessive. To add to this my back yard camera has not worked for months. The service has changed its rates and its ***air cost. It was free to ***air cameras and equipment now it is $60 to have them ***air financed equipment. I would like a refund for the months the back yard camera hasnt worked. Also for that camera to be taken off my account and be refunded for that portion of my bill. Lets be fair on both sides. That camera is $299 plus installation. Knock off $400 I owe you $1400 now right ? t I have not received. Please help me. I will pay off the equipment but again paying for services I will not benefit from is not fair. I am getting married and trying to solve financial difficulties to buy a new home. We live with relatives temporarily and do not need CPI. Please help get this throw own thank you

  

  Business Response

  Date: 09/10/2024

  Thank you for your assistance in forwarding the additional correspondence submitted by ******************. We apologized for any inconvenience or frustration that ****************** has experienced. Our QA team pulled the sales pitch call to see if our representative mentioned the agreement terms with ******************. Our representative did mention that "CPI has a standard 60-month agreement". Due to these findings, we won't be able to waive the remaining months left on the contract.  ****************** has already spoken to a CFL Supervisor and several **** regarding this. We have offered to suspend the billing on the account for 6 months until he's ready to transfer the service to his new location, which ****************** accepted. We also asked him to see if the new homeowners would like to take over the system in his old home. If the new homeowners are interested in keeping the Security in the home, that will void him out of the contract. Paying off the equipment will only lower his monthly rate afterwards; it will not get him out of the contract.  Please feel free to reach back out with any additional questions or concerns.

  

  Business Response

  Date: 09/13/2024

  Thank you for your assistance in forwarding the additional correspondence submitted by ******************. We apologized for any inconvenience or frustration that ****************** has experienced. Our contract states on page 1, "I hereby agree to pay $49.99 per month in advance annually for a period of 60 months from date of system activation". ****************** had a balance for monitoring and a balance for paying off the equipment. Paying off the equipment only lowers the overall monthly payments; it doesn't get you out of the agreement. Our decision hasn't changed, ****************** account has been suspended for 6 months, meaning he will not be charged during that time period. ****************** has the option of transferring the services to his new location or if the new homeowners are interested, they can take over his remaining agreement.  Please feel free to reach back out with any additional questions or concerns.

• Initial Complaint

  Date:09/04/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

   
  I am rejecting this response because: CPI has broken Federal Law!  CPI did not have the right nor the permission to automatically draft a service charge of $59.99 in September.  CPI's authorization to draft my account was revoked when I cancelled my service in July to the circumstances of a 30 day notice being required, therefore, ****** should have been the last month to be drafted.  The draft in September was NOT WARRANTED, CPI is trying to justify their illegal draft due to the fact that I had months left on my contract.  This is not how you collect that money.  Once I cancel the service it is cancelled.  If I owe for months left in a contract you send that bill in the mail.  If I don't pay you turn it over to collections.  CPI can't choose to break the law and charge me an additional monthly service fee after I've cancelled service.  
  
  

  

  Business Response

  Date: 09/13/2024

  Dear BBB,
  
  Thank you for your assistance in forwarding the complaint submitted by Mr. ****** A member of our leadership team has spoken with ******** to advise why the September draft was warranted. That is his final draft.We also advised Mr. ***** that we are still in need of the bankruptcy documentation. We have still not received this documentation from Mr. ****** Please let us know if you have any further questions or concerns.
  
  Kind Regards,
  ******** ********

  

  Business Response

  Date: 09/20/2024

  Dear BBB,
  
  Thank you for your assistance in forwarding the additional correspondence submitted by Mr. ****** As previously mentioned, the September draft was Mr. ****** final draft. A default bill has been generated for the remaining time on the agreement. We advised Mr. ***** to send in the bankruptcy paperwork so that the default billing can be cleared. If this documentation is not received, the default bill will be sent to Mr. ******
  
  Kind Regards,
  ******** ********

• Initial Complaint

  Date:09/03/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  *** refuses to stop service until I sign a contract for them to stop, my contract expired 4 years ago, I want to end my service with them,they continue to ach debit my account after I telephoned several times to cancel my service.

  

  Business Response

  Date: 09/05/2024

  Thank you for your assistance in forwarding the additional correspondence submitted by **************. We apologized for any inconvenience or frustration that ************** has experienced. ************** inquired about cancelling service earlier this year and we mail out a cancellation letter to be signed to fully terminate the service. This has always been CPI's policy. ************** didn't agree with our policy in which I spoke with the leadership of our cancellation team, and they agreed to accept a "verbal cancellation" from **************. I received the verbal cancellation from ************** this morning. I made the customer aware that I'll be working on issuing a refund for this month. Please feel free to reach back out should you have any other questions or concerns. Thank you.

• Initial Complaint

  Date:08/31/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

   
  I am rejecting this response because: I have also not heard from CPI. I have continued to have problems. After multiple days of being unable to access my cameras after payment they finally granted access to my cameras. However there was multiple days I was unable to access them. They have been very difficult to communicate with. They put customers at risk for harm with declining access to our cameras. I understand being late on a payment but even after I paid I was still locked out. Due to an individual situation my safety was a concern. CPI still has not fixed a camera that ***** worked in over a month. Its just continued problems. Im not suprised they wont answer BBB they dont even want to talk to their customers. 
  

  

  Business Response

  Date: 09/08/2024

  Dear BBB, 

  Please allow the attached document to serve as CPI Security's official response to this complaint.

  

  Business Response

  Date: 09/13/2024

  Dear BBB, 

  Please allow the attached document to serve as CPI Security's official response to this rejection.