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Review Details

• Review fromRyan L

  Date: 10/01/2024

  The first part of June, I called for an appointment for them to look at a clogged toiled in our half bathroom downstairs. They came out on June 14 and unclogged the line going to the city tap in.Well, same thing happened again. At that point it was affecting our kitchen sink. Every time we would run water in our kitchen sink the toilet would overflow. So they came on June 25 and ran a snake and camera to see what was going on. June 26th the manager came out and determined that a PVC pipe outside the house was the source of the problem. They came back and completed the job on July 2nd. That alone was $2750.00. About 1-2 weeks later guess what, we had the same exact issue as the beginning. Once again, we called them and they couldnt come for 4 days. We had to deal with our toilet overflowing every time we washed a dish in our kitchen sink until they could come. They came back out on July 18th and determined it was a flapper inside the pipe that was not opening. This was not the same place that was previously repaired.Keep in mind, I had already paid them $2750.00 to fix this same problem. Once they opened the flapper, the toilet and sink were working, but they advised us we would need to replace the flapper and they would replace the flapper that afternoon or the next day. Well,that never happened. Remember July 18th, they determined it was the flapper. I called multiple times to see why the flapper hadnt been replaced and when it would be replaced. On the 3rd phone call, they said the wrong part came in (which is understandable, mistakes do happen) and that they would be out later in the week to fix. They did not come back until August 16th to install the flapper. Everything works fine now, but now I have a $461.00 invoice for a plumber service call and labor fee. Sounds like I was charged to replace pipe that didnt need to be replaced, since that didnt actually fix the issue.