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Business Profile

Small Appliance Services

One Source Appliance Inc

This business is NOT BBB Accredited.

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1

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Review Details

  • Kelly McCall B

    Date: 02/05/2024

    Unable to Diagnose Electrolux Oven Problem, but Charged $178 for it Anyway We called One Source to look at a 10-year-old Electrolux ICON wall oven that was not heating. A technician came out and was baffled by this "********" oven (Thousands of Electrolux ICON ovens, manufactured in ******, were sold in the **** before the line was folded into the main Electrolux line. Ours was purchased from the very reputable ********* Supply.) He "diagnosed" a bad thermostat and said he would have to order the part and return with a second technician to do the repair. We were charged $110 for the trip/diagnostics and $68 for the part. A week later he and another tech returned (more bafflement over this strange ******** model) They determined the thermostat was NOT the problem (and they had the wrong part anyway). At this point, they told my husband they just couldn't diagnose this rare "********" oven, but it was "probably" the control board (an $800+ nonrefundable part). We opted not to take that c*** shoot. Given that the problem with our oven was NOT diagnosed, and the part was NOT even the correct part, I requested a partial refund of the $178 we had paid for the WRONG part and NO diagnosis. They refused any refund. So we got NOTHING -- no correct diagnostics, no repair -- for our $178.

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