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Business Profile

Photographer

Lime Light Photography

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Photographer.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:03/20/2025

    Type:Sales and Advertising Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have been trying to make contact with ****** since my order was placed in December of 2024. ****** has been unprofessional, not communicating with me and taking my post down from her ******** page stating the same. I've spent over $2,000 and thats a lot of money not to hear anything from anyone. Multiple people have said that they have had the same issue.

  • Initial Complaint

    Date:03/12/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Contacted Lime Light photography for inquiry and sched. a Boudoir session. *************************** on website had me sched telephone consult. Sched 2/27/2024 at 5:30. Received call and she said I needed to pay $400 to schedule photo session and it was non-refundable. She took my debit card and we agreed on date 4/11/2024 for session. 2/27/2024 payment withdrawn from my acct. in the amount of $427.+Since then a contract emailed to me to sign and start prepayment plan for my view session which would be sched. 2weeks after session. I would have to input $1800+ into my bourdior bank or more depending on pkg I chose. Pkgs range min. $1800.00 to &*****+ which needed to be paid with 30 days before photo session which would be 30 days prior to 4/11. Had to cancel session date as I knew o could not afford that min. amount by 4/11. Had 1 email giving me another date. Replied to that email twice without response. Called ************ over 3 times in the past week with only getting voicemails. Left 3 msgs without response. Also, text ************ as it have option on voicemail, without response. I got suspicious so researched location bldg and it said permanently closed. Please investigate

Lime Light Photography is NOT a BBB Accredited Business.

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