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Business Profile

Online Retailer

Pulsar Vaporizers

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Online Retailer.

Complaints

Customer Complaints Summary

  • 8 total complaints in the last 3 years.
  • 4 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:04/25/2025

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I made a purchase for a skateburger herb grinder, a 4:20 timepiece ash catcher and a illustrated logo beaker bong. The payment drafted from my bank on march 21st 2025. I have received no order confirmation nor shipment confirmation after placing the order. All i have received after reaching out to pulsar is an automated response blaming the shipper that likely does not have the products. It has been over a month since the payment for these products has gone through and i would like to receive some form of order confirmation as well as the items themselves. After waiting this long i would be open to a refund but above anything i would like to receive these products.

    Business Response

    Date: 04/28/2025

    Hey *****,

    Small chance that you've not yet received our emails on the issue. Due to the nature of our products, please check your spam folder, as sometimes our emails get marked as spam. For privacy and security reasons, I have limited access to your payment details.

    I can see 4 transactions in our system dated March 21st, with the Status Declined - "Card declined by issuer - Contact card issuer to determine reason." on two of them. The other two transactions also have the status declined but a different error reason: "the billing address being used at checkout does not match the billing address the card issuer has on file."
    Normally, when I see that error, the customer recently moved, and the address on file with the card issuer was not yet updated, or a simple formatting issue which the address the card issuer has on file.

    Since all transations were declined on our end, an order for you as not yet hit our system.

    Those pending transactions should have reversed on your statement within a few days. Can you check your statement today to confirm those have fallen off? If they've not yet fallen off, please let me know. If you can provide a copy of your statment that shows that charge, that would be very helpful for us, as we can bring it to our payment processor for review.

    I'll also attach a screenshot from our payment processor that shows those 4 transactions as declined on our end.

     

    Cheers,

  • Initial Complaint

    Date:03/08/2025

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased 4 items from the retailer on 2/24/25. The items have still not been delivered. Ive made multiple attempts to contact the seller with no luck but an automated response.

    Business Response

    Date: 03/17/2025

    This is already resolved with the customer. 

    Customer was sent a check refund.

  • Initial Complaint

    Date:02/12/2025

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to my complaint, and find that this resolution is satisfactory to me.

    Thank you. 

    Some issues they couldn't help. They are taking care of it. I would retract my complaint if I could. I am sorry to the company. 


    Business Response

    Date: 02/12/2025

    We are already working with the customer to resolve the issue with the Davinci device

  • Initial Complaint

    Date:02/05/2025

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    The battery purchased on January 18, 2025, will not shut off. You can see in the picture the light is on it has to totally drain to shut off. Not safe! I filed a warranty claim with the company on February 2, 2025, after emailing the company on January 28, 2025, about the issue. I was informed by the support team to file a warranty claim. Once I filed, I heard nothing from them.

    Business Response

    Date: 02/06/2025

    Hey ******,

    I see your warranty claim in the system and I'll get you all set shortly.

    As stated on our website we are behind on inquries so thank you for being pateint.

  • Initial Complaint

    Date:08/06/2024

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to my complaint, and find that this resolution is satisfactory to me.

    Thank you. 
    7/24 instructing, me to file warranty claim, which I did immidiately. I also recieved email stating yhat I filed my claim. A week later, on 7/30,instixll didn't hear anything from company, so I emailed nthem again, and later that day I recieved standard letter asking ,e to be patient. Kinda hard to, since the purchase of item a month ago it onlyn worked for 1 day. I don't think that they rea,I've that. I attach all the correspondence between me and pulsar

    Business Response

    Date: 08/06/2024

    Afternoon,

    We are experiencing some delays due to understaffing at this time.

    I just followed up on your warranty claim email and I've got it out the door today via **** Express, and it should arrive at your place within 2-3 days. (See email for tracking number)

    I included an extra Atomizer kit and a few coils due to the longer than anticiapted wait time. It might be worth trying out a new Atomizer/Coil on your Orignial APX unit once the package arrives.

  • Initial Complaint

    Date:11/20/2023

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I made a purchase on 10/25/23. It stopped working on day 32. I submitted a request to return. They automatically started a warranty claim then when I requested a refund instead of an exchange product they ignored me. This happened twice. I make a complaint then reach out then when you provide them the info they request they ignore it.

    Business Response

    Date: 11/20/2023

    Hey ******,

    Please check your email for a message from ********************************* I reached out on Nov 13th and I've yet to hear back from you

  • Initial Complaint

    Date:12/28/2022

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    They canceled my order for whatever and charged me for shipping for whatever reason then charged both cards after saying it was restricted is this site a scam or something I want all my money back

    Business Response

    Date: 12/28/2022

    This has already been resolved with the customer and should be good to close the case. I spoke with the customer on 11/27/2022 over the phone.

    The order has shipped via USPS 9405511206207571027529 - If they no longer want the product, please have them refuse delivery or return the unopened box to USPS.

Pulsar Vaporizers is NOT a BBB Accredited Business.

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