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Business Profile

Heating and Air Conditioning

Garmon Mechanical Services, Inc.
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BBB Accredited BusinessA+Rated by BBB

Reviews

Customer Review Ratings

3

Average of 2 Customer Reviews

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Review Details

  • Bridget H

    Date: 01/08/2024

    After a bad experience with another company I called Garmon. I have nothing but praise for them. Their service, employees and prices are all excellent. I highly recommend this company.

  • Diana K

    Date: 08/04/2023

    Garmon mechanical came to my house and check my air conditioning that would be shut off. They told me I needed two parts that would equal about $2000.I wanted a second opinion so I called another local HVAC company called ***** Mechanical. They informed me I would not need either of the parts Garmon said I needed. He replaced a capacitator at the cost of $234. My air conditioning has been working great for the last two weeks. After I called Garmon to cancel the order on the parts, they said I needed, I received a bill for $138.03. I explain to the receptionist when I called to cancel departs that I didnt appreciate them trying to take advantage of me, a senior citizen.Today I received an invoice for $138.03. They charge me for coming out for the call and charged for coil cleaning that I didnt even see happened. I dont know how companies like Garmon stay in business!

    Garmon Mechanical Services, Inc.

    Date: 08/10/2023

    Thank you for taking the time to share your recent experience with Garmon HVAC.First and foremost, we apologize for any inconvenience you may have experienced during this process. Our primary goal is to ensure the comfort and satisfaction of our valued customers, and we regret that we did not meet your expectations on this occasion.In response to your feedback, we'd like to provide some insights into the situation. **************, upon inspecting your air conditioning system, did indeed discover an issue with the zone damper upstairs. To temporarily restore air flow to the downstairs area, the technician manually opened the zone damper to allow for improved cooling. However, in our professional assessment, we recommended replacing the damper motor to ensure consistent and efficient performance in the long term.Additionally, ************** identified pressure irregularities within the system. Based on our expertise, we believed that replacing the expansion valve could address these issues and optimize the overall functionality of your air conditioning unit.We understand that receiving a second opinion is a prudent step, especially when facing a significant investment. We are pleased to hear that Deeck Mechanical was able to assist you and resolve the issue by replacing the capacitor. It's important to note that different HVAC professionals may have varying perspectives, and we respect the choices you made based on your specific circumstances.We apologize for any misunderstanding regarding the billing. The $138.03 charge you received was for the service call and the coil cleaning, which was performed as part of our diagnostic assessment. We apologize for any confusion surrounding this matter.Should you have any further questions or require assistance in the future, please do not hesitate to reach out to us directly. We hope to regain your trust and have the opportunity to serve you again.

Garmon Mechanical Services, Inc. is BBB Accredited.

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