Skip to main content

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Internet Providers

Roanoke Connect

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Internet Providers.

Reviews

Customer Review Ratings

1

Average of 1 Customer Review

Want to share your experience?

Leave a Review

Review Details

  • Kimberly J

    Date: 01/07/2024

    We recently got ****. Internet is pretty good for the most part. They charged me an unfair late fee. I never got the bill until it was 10 days past due. This is my first month with them. I tried to create an online account with them but was unable to without an account number. Finally got the account number and I still couldn't create an account. I tried calling them in November. Couldn't get ahold of anyone. I sent emails and it would take 2 weeks to get a response. That is if they decided to give a response. I was told yesterday when I finally got ahold of someone that they would take the late fee off and take something else off because I had a day that I didn't have service. I try to go pay today and it's still showing the late charge. I called again this morning. She is now saying that the late charge will be credited on the next payment. It was saying that the past due date was 12/9 but on the bill it's saying the bill date is 12/16. I didn't get a bill until 12/19. Also they were supposed to come back out and bury the line. It's been over a month and they have yet to come back out to do it. When I told the lady about it she said she would put the request in. It should have been put in on 11/17. They also are trying to overcharge on the installation cost as well. It was only supposed to be ****. I never got the bill for that amount neither. They finally sent someone out to bury the line. They left a huge trench in the yard and put just a little bit of dirt over the line. They are supposed to send someone back out to fix it. No one has been there yet. Unfortunately they are my only option for internet at this point of time.

Roanoke Connect is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.