Reviews

Review Details

• Review fromS. P.

  Date: 05/16/2023

  $200 last year to come on site for a faulty valve control for my sprinkler system. Doesnt fix it, instead just tightens the relief valve and calls it good. When I call back this year because its leaking even worse due to the control valve, they want to charge another $220 just to step on site for what they didnt fix the last time. Such a ripoff and doesnt stand behind their previous work. Go elsewhere!!

  CSMT dba Comfort Solutions

  Date: 05/17/2023

  I would like to start off by apologizing for not being able to resolve your issue to your satisfaction. The issue we dispatched to your location in March of 2022 for was addressed at that time. We do offer a one-year service warranty on all of our repairs; however, that service call was more than a year ago and therefore does not fall under the one-year service warranty. The dispatch fee to come out and professionally assess your issue is our standard fee and goes towards the total cost of the bill. Again, I apologize for not being able to resolve your issue. Had you called ** within the warranty time frame, there wouldn't be a dispatch fee to dispute. Thank you for taking the time to leave ** a review as we appreciate the opportunity customers like you afford ** in learning how to better our customers' experiences with **.

  S. P.

  Date: 05/18/2023

  Paying a second time for your professional assessment when your first assessment was so lazy in the extreme is not a viable option for me. i will not send good money after bad. I am not a plumber, merely a homeowner who took a chance on your company, and called for assistance with a leaking irrigation system. Your professional plumbers assessment amounted to, Hey, theres a control valve the wont fully close and leaks out the open blowout/relief valve. Lets just close the blowout/relief valve. Problem solved! That is not a fix. It merely hides the issue until the following year. A technicality you seem to want to hide behind rather than owning up to your guy doing a lazy job. I am not a plumber, it is not my job to investigate and explain in intricate detail what needed to be done. Thats what I called you for. What should have happened was your professional plumber should have taken notice of a control valve that doesnt fully close and control the flow of water. When I called last year, we had only recently taken ownership of the house. I had no time to investigate the leak or oversee your guys work. Since then, I have spent a little time investigating ion my own and determined that the irrigation Sprinkler Wall Hydrant needs to be replaced. Its a RK-32, Woodford Model 32 hydrant. Now imagine what a real plumber should have beed able to accomplish, especially for $200 to step on site.