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Business Profile

Window Installation

C's Exterior Designs

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:11/28/2023

    Type:Order Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.

     
    Complaint: 20929506

    I am rejecting this response because:

    While I may have been aware that the siding was going to be removed, I was never told that was going to cost extra, let alone, how much extra that was going to cost.  That should have been made clear at the time we signed the contract, or as an addendum to the contract once the work was started.  

    Sincerely,

    ****** *** (*******) *******

    y billed for an extra $1,520.36. I protested and asked for an explanation. They said it was due to the siding removal, even though I reminded them they knew about that from the beginning and it should have been in the original bid, or at least written there as a contingency. After, much back and forth, I gave in and paid them, but want you to take it up with them. I hear their ad every morning saying there will be no surprises with the final bill. I want the $1520.36 back plus the $255 that I paid the painter with their approval.

    Business Response

    Date: 12/09/2023

    C's Exterior Designs disagrees with the customers claim that the additional costs were a surprise. 


    From the initial bid through to the start of the project, the additional work was unknown but thought to be a likely possibility.  However, it is not our policy to include costs for "what ifs" or unknown work.  Our policy is to only charge for what, if any, additional work, outside of the contracted work, needed to be completed for a proper installation of all products. The final invoice, includes a  deduction of $255 for the painting and the blind and installation of the blind was paid by C's directly to the blind company.
    It is our stance that the additional work was 100% necessary and that it was explained, in depth, to the customer.  We believe that the $1520.36 for the additional labor and material was prudent and reasonable.  We will not discontinue running our television as we have faith that the ad is in no way a misinterpretation of our beliefs or policy.


    Attached are testimonies from the Project Supervisor, the installer ********;********* and General Manager of C's ************************* regarding the customer awareness of the additional work.

    Sincerely,
    *************************, Owner

C's Exterior Designs is NOT a BBB Accredited Business.

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