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Business Profile

Elevator Service

Coast Elevator Company

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Elevator Service.

Reviews

This profile includes reviews for Coast Elevator Company's headquarters and its corporate-owned locations. To view all corporate locations, see

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Coast Elevator Company has 2 locations, listed below.

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    • Coast Elevator Company

      1581 Bienville Blvd Ocean Springs, MS 39566-4401

    • Coast Elevator Company

      PO Box 858 Ocean Springs, MS 39566-0858

    Customer Review Ratings

    1

    Average of 1 Customer Review

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    Review Details

    • Deborah A.

      Date: 12/19/2024

      Our personal elevator would not open on the second floor. I called Coast Elevator because Coast had serviced the elevator 2 weeks ago. The owner at Coast said he could swing by the next afternoon and take a look but that it sounded like a circuit issue with the Call button, and if that was the case the cost could be as much as $800. I was never told what the charge would be for him to "swing by and take a look" and assumed it would be light considering the recent work they did. After some troubleshooting for 1.75 hours by one of their technicians, I was presented a bill for 3 hours work, which included travel time from their office in ************* (about 35 minutes away), even though the technician called me just before coming over and said he was in ********, only 15 minutes away. Before they dispatch someone, they should tell customers about their rates. I was blindsided by the $719.04 charge and now the owner won't return my call to explain the exorbitant amount. I believe the owner was deceitful, and when he floated a charge to me of $800 over the phone for an issue that did not turn out to be the case, he had the technician charge an amount close to that. Also, apparently there is no warranty on their work at all because the issue did not require any parts. This is the description of what the technician did, according to our receipt, "Adjusted interlock, door binding at 2nd floor, readjusted door striker, readjusted lock on door and removed the weather stripping at the bottom of the door on 2nd floor." We were completely taken advantage of and should have only been charged for 2 hours (including travel from ********), not 3 hours.

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