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Business Profile

Hotels

Imperial Palace Hotel & Casino

This business is NOT BBB Accredited.

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Reviews

This profile includes reviews for Imperial Palace Hotel & Casino's headquarters and its corporate-owned locations. To view all corporate locations, see

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Imperial Palace Hotel & Casino has 2 locations, listed below.

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    Review Details

    • Lynette S

      Date: 05/04/2025

      Discrimination! I rented a cabana for a day! The staff kept verifying me and made me feel unwanted.I was the only black woman out there at the time, nevertheless, what happened to me should never had happened!I had to go up to my room for my ID, ****** the waitress insisted on it to start a tab, even though she had my name and my room number and the Cabana was reserved under my room and name! Then she asked if I had the Cabana for a half or full day, which should have been already known and confirmed. Nevertheless, I told her a full day!Another attendant came over and asked the same question I responded that I had it for a full day!Then later they sent a guy to tell me that at 2:30 there is a reservation and wanted to know when I would be leaving.Keep in mind that on Thursday May 1st the place was practically empty at the time, while I was there all Cabanas were empty, and there were very few people in the pool area.I was made to feel unwelcome with increased scrutiny as a party of 1.I will continue to report this to other travel sites to let folks know how the IP treat guest! I was staying in room **** and my name is ******* ***** The room which was a suite has an Ant Infestation! I ended up leaving because of the discrimination.I would leave 0 stars but it force me to put 1

      Imperial Palace Hotel & Casino

      Date: 05/15/2025

      Thank you for taking the time to share your experience with us. We sincerely regret that your visit did not meet your expectations and that you felt unwelcome during your time at our property. We take concerns of guest treatment very seriously, and it is never our intention for anyone to feel anything less than valued and respected while with us.We recognize that there was a breakdown in communication regarding your cabana reservation, and we apologize for any frustration this caused. From review of your account it appears we refunded your cabana rental for that day. Additionally, as a gesture of goodwill and to demonstrate our commitment to providing you with a better experience, we offered you a complimentary cabana rental on your next visit.We appreciate your feedback, as it allows us to make meaningful improvements to our service. If you would like to discuss this further, please do not hesitate to reach out to us directly. We truly value the opportunity to make this right and hope to provide you with the quality experience you deserve.

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