Reviews

This profile includes reviews for Central MS Air Works's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Central MS Air Works

  920 Taylor Rd Bentonia, MS 39040-8306

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  Central MS Air Works

  101 Buckeye Dr Madison, MS 39110-4732

Review Details

• Review fromJa D

  Date: 01/04/2024

  Warranty company claim was placed and they closed the claim saying it was complete. But never actually arrived and wouldn’t call us back,
  Now we have to start all over with a new claim to a new company and pay the service fee again.
  We have called multiple times to this company (both numbers they have listed) and have not spoken with anyone yet.
  I feel like this company is a scam

• Review fromJanet A

  Date: 04/29/2023

  Extremely disatisfied & disappointed etc., Scheduled time was 1-4 pm did not arrived until 6:15 pm. Unexcusable! No communication or Notification from the company or the technician that they would be late or what time they might arrive or if they were even still coming. I made constant calls to your company & First American . I took off work to be home for 1-4:00 pm for the scheduled time...At no time, did anyone call to inform me that they would not arrive on schedule. Instead come enviding my home @ 6:15 after 2hrs 15 mins late!!.This experience & Service was Stressful, unnerving, unacceptable extremely unprofessional, also disrespectful & inconsiderate of my time & situation. I make no excuses, I pay for my account on time without fail. I expect the same in returned! I am not surprised to find poor ratings on Yelp & BBB. Disappointed & not pleased with First American for contracting with a poorly
  rated company! Also,
  had I known, what little they did I could have done myself!

  Central MS Air Works

  Date: 05/01/2023

  We are paid by customers home warranty AFTER repairs are completed, so customer did not pay anything to us. Whatever she pays her home warranty and when is between them. Customers complaint was a plumbing issue with her sink. Our plumber solved her issue. she had something stuck in her sink arm and he unstopped it.

• Review fromR. B.

  Date: 03/24/2023

  Central MS Air Work was to stabilize my toilet in the master bedroom and it rocks and the bolt that used is broken and it was not like that we they came to my home. I a having trouble getting them to answer the phone at the business. It appears as it the business in based out of a private resident
  BE CAREFUL LETTING THEM INTO YOUR HOME.

  Central MS Air Works

  Date: 03/28/2023

  We were subcontracted through the customer's home warranty. We are a small company. Plumber went to customers home on 3/1/23 and repaired her toilet. Customer reached out on a Friday , 3/24- stating repairs were not done correctly and her toilet was now rocking. Plumber scheduled to return on Tuesday, 3/ 38 as we are not open on weekends. Unsure if the cause of loose toilet as it was not reported for over 3 weeks after plumber leaving customer's home, but we are replacing her toilet .

  R. B.

  Date: 03/28/2023

  I appreciate the reply for the contractor. My concern is that I called on Friday, March 24 and did not get a person nor an opportunity to leave a message. I did text them but got no response on whether they received my call or not. I called again to get a person who told me to wait until they were able to respond to my complaint. My inability to correspond to person at the businessled me to believe that the company was not legit. And when I google to locate the physical site of the company there was not a building at that address.

• Review fromCandace J

  Date: 11/07/2022

  Please stay away from this company! Central MS Air Works was sent to my home by my home warranty company to replace a hot water heater which is located in my attic. They came in and installed it and left, about 2 hours later it was literally raining in my kitchen, dining room and wet bar! The ***** installed it incorrectly. I immediately contacted the technician and he returned but without a solution, so we contacted the owner ****** ******** and he said he would take care of it but we have yet to hear from him or receive any assistance from this horrible company. I had to file a claim with my homeowner's insurance company to get some type of help with repairing my home. Whatever you do please DO NOT USE THIS COMPANY WHATSOEVER! You will regret it!!!!!

  Central MS Air Works

  Date: 11/07/2022

  We were called to this customers home to replace a water heater through her home warranty. We installed water heater and homeowner called tech back due to a leak. Our plumber returned and the homeowners Ac drain line was stopped up and plumber unstopped AC drain line. Homeowners husband was informed this was not the water heater leaking, but it was their AC drain line. Homeowners husband became very angry, smashed plumbers phone on their brick kitchen floor. He also threatened to kill plumber and blocked plumber in their driveway.
  The next morning, we filed a claim with our Liability insurance company and had to buy our tech a new $600 phone. We asked customer about the phone that we had to replace and homeowners husband replied "File that on your insurance too White Boy"
  After homeowner was contacted by our liability insurance company, homeowner cancelled the $750 check that was owed to us for replacing water heater.