Reviews

Review Details

• Review fromKara g

  Date: 05/01/2025

  I give this company no stars. I paid last October 2024 to have their company put an alternator in my truck. I had a warranty on it. When I took it back to ask them to fix the bolts that they put in they told me that the warranty wasnt good because the model numbers on the alternator didnt match. I explained to the worker ****, If I had a warranty on the auto part, why would I go somewhere else by another alternator and pay someone to put it in for me. The worker states he couldnt go off of what the customer says. They will never get another dime from me and I am going to make sure I let people know that they are scammers.

• Review fromEarnestine T

  Date: 03/07/2025

  ******** business! I am not pleased with the service I received at Ferguson Motor Service. I had a timing chain replaced. I had to pay for the parts up front before any service was provided. A friend recommended them so I thought it would be okay. After getting my vehicle back and driving it for a few weeks all the same lights came on on the dash again and the engine was performing badly. I took it back and it took a week before being told it might be because of the after market parts in the kit they used. I was told this on a Friday after being told over and over that I would receive a call at certain times but never received it. I called them and was told what they thought might be the problem. I was told that I needed to pay $388 for the dealer part. I had rented and returned a car on Friday so I just wanted my vehicle fixed and returned. So I agreed. I waited all week for the repair but the mechanic wasnt in. Finally, Monday of the third week the mechanic returned and after 2-3 days I received a notification that my vehicle was ready. I paid for the 2 parts plus taxes and shop fees which cost around $435. I thought $388 was a lot. I guess they dont receive a discount from the dealer on parts they buy all the time. I was only told I would pay $388. After going to my car I noticed I had damage to my vehicle that I had to go back in and discuss. After he looked at it for quite some time, I was told to get an estimate. I went to ****** Landolff and they referred me to a place he felt does great work and charged a fair price. I didnt tell them that it happened at a shop where I had repair work done. After driving my vehicle I noticed an extremely strong exhaust smell inside my vehicle which I could smell when the outside air was directed in or my window was down. I had someone take a look under the hood to see if they could figure out the problem. He told me the oil cap was off and I was inhaling those fumes. Theres more but not enough space.

• Review fromShenise S

  Date: 08/07/2024

  Absolutely the worst Auto Shop Ever! I took my van to Ferguson Motors May 2024 it is now August and they still have not repaired my vehicle. I took it in for a battery drain and an oil leak. They gave me back the car twice without completing the repairs, which caused additional damage to my vehicle. I ended up having to replace the battery and alternator (work done without my consent) after they started messing with fuses in my 2014 **********. When they pulled a fuse it caused several components to stop working and again without my permission someone took it upon themselves to direct those components to different fuses that they were not originally on to try to deceive me into thinking the van was fix. I only found out they rewired my car after I asked what was causing the Battery drainage. On 6/28/24 within ****************************************************************************************** it was fixed and safe to drive, I took it right back they said they'll look and see what happened... it's been a month no one has called me, answer my calls or return a call to me with an update. I drive pass only to see that my van has never moved from the spot I left it in a month ago. I'm at a lost for words I'm a single mom that has been without transportation with an Autistic child who has several medical/ therapy appointments every month (which they were of aware of) I had to spend thousands of dollars just in rentals fees to make sure my baby got to his appointments. They did not care they put us in danger by giving me a vehicle that just stopped on me while driving and after giving the benefit of the doubt they give me the car again not fix. I was charged 2x for an electrical diagnostic only for them to tell me they still didn't know what was causing the battery to drain. Now they are refusing to fix my car after making more problems then what I took it in for, demanding payment for work not completed & they're holding my car hostage. I'm taking them to court!

• Review fromRyan B

  Date: 06/13/2024

  I used to go there from when I got my first car Im 42 now the business changed owners. I decided to give them a shot to look over my motor and check doors to be fixed. I paid $850 to get runaround for five weeks trying to find parts when I got the van back, I had a battery converter in the van that was taken out not replaced theft or just didnt put it back in whatever the case maybe both doors that were fixed did not work no door handle on the inside of the back could not open side from outside could not lock back Door. I had a lot of other work to get done to the van which is the reason why I did not take it back to them really quickly and I was not happy with them .I got that done went out on my first camping trip back door handle broke. I went down there to try to talk to them about getting it fixed. Did not go to the greatest, she showed as if she really did not care , I got angry and got kicked out the worst experience I have ever had

• Review fromEric S

  Date: 08/21/2023

  This place was the worst decision ever my car went there looking one way came out looking different over 4 months these people have had my car when it went there my starter worked just fine after they crashed my car inside there shop all of a sudden my car doesnt start anymore I was told I needed a battery and they purchased me one come to find out its a bad battery which was 202 dollars they was supposed to fixed my brake line but when it was towed back to my house we found out it stil doesnt stop if you have any since you will not got to them for business

• Review fromMichelle H

  Date: 08/19/2023

  Had our 86 Monte Carlo there, and yes this was a very long and daunting process. I would not recommend. They dismantled the interior and did not put back together accurately, they are a mechanic shop but wrecked the vehicle while I’m their possession (and fought paying for the repairs) and instead of having the work completed at an auto body shop they completed the repairs themselves. There are new scratches and the repairs are shabby at best. I am very disappointed in the mechanics and even more so in the owner **** (never meet the other owner) as he is very dismissive rude and tried to undermine your knowledge about your own vehicle. They were to fix the brake line, carburetor, and a tranny check. Went in with a working starter came out without a starter, It was returned with no break line repair, also supposedly replaced the battery but car is dead. And yes we paid for everything listed on the invoice with a promissory note to correct all damages. The end result was them dumping car back un able to drive or even start the vehicle after our payment of $2,300. The best part of this place is ***** who was always a pleasure to work with. UPDATE: Charged $200 for a NEW BATTERY only to find out it is a dead battery when I took it to be charged.