We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Grocery Store

Harter House

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Grocery Store.

Reviews

This profile includes reviews for Harter House's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Harter House has 6 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    • Harter House

      1500 E Republic Rd Springfield, MO 65804-6533

    • Harter House

      1625 S Eastgate Ave Springfield, MO 65809-2116

    • Harter House

      175 Gage Dr Hollister, MO 65672-5794

    • Harter House

      815 N Kenneth St Nixa, MO 65714-9097

    • Harter House

      421 E Old Route 66 Strafford, MO 65757-7817

    Customer Review Ratings

    2

    Average of 2 Customer Reviews

    Want to share your experience?

    Leave a Review

    Review Details

    • Brenda W

      Date: 05/23/2024

      I love going into a small mom and pop store. I'm really disappointed at how many times I've bought stuff because of the price and to get home and realize it rang up more. The pricing there is not getting changed when the prices goes up. I think they should be fined for incorrect pricing. Old people like me have a hard time making it on a fixed income. Then i get home and have to make another trip if I can find my receipt. Hope you can help.

    • Angela M

      Date: 04/19/2023

      Harter House Hollister Missouri On 4/16/2023 Harter House charged my card twice for the purchase of $72.65. They also charged me for two items I did order 20.00 this again was a problem as they charged $20.00 to my card. When I called to bring this to their attention they were very rude to me. We have had a home in Branson since 2008 and have had many friendly employees. It is amazing that they have such friendly employees with great attitudes, smiling faces and wonderful customer service. The manager ***** just said to wait seven days for one of the charges to drop off. The $20.00 for the tenderloins he said that we had received the tenderloins and there would not be reimbursement for the mistake. I sent the manager Les an email explaining what had happened. Instead of responding he left for the day. I asked to speak to another manager. A manager picked up and started calling me hon. He did this several times and I asked him not to address me as hon. I attempted to explain the issues to him. He told me that I just didn’t understand the situation. I understood very well and let him know that I had 35 years of experience in customer service and also refunds to guests that had been overcharged and I always treated the 120 employees and our guests in a respectful manner. What happened next was unbelievable. He said I was taking too much of his time and accused me of harassment. I don’t think that trying to request a refund is harassment. Then he accused me of trying to get things for free. That definitely wasn’t what I asked for. I simply wanted them to fix the problem. I had two emails that had been sent to me with itemized and had the exact purchase ,items, and total charges. He was very condescending and instead of apologizing or attempting to make things right; it honestly felt that I was being bullied. He also said my experience was was not comparable to this situation. I did say to him it was very relevant and that good customer service is very important

    Harter House is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

    Why choose a BBB Accredited Business?

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.