Reviews
This profile includes reviews for Michael's Flooring Outlet's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 21 Customer Reviews
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Review fromMary B
Date: 12/07/2024
Excellent customer service from the whole team, starting with ***** to ***, the installer as they worked with me through my many questions and options for new flooring. This was my third project with Michaels and I will only use them.Review fromFaten T
Date: 11/30/2024
The carpet ordered was 16ft and the installer picked it up and discovered it was 15ft. Due to time constraints we couldnt return it and instead he needed to cut it and now theres an apparent seam in the middle of the room. Even if it was measured before taken home, we couldnt possibly wait another two weeks with an emptied bedroom to get the correct measurements!! They arent accurate or precise unfortunately!
Michael's Flooring Outlet
Date: 12/01/2024
Hi all my great BBB folks, Customer came in and purchased on July 17, 2024, and picked up on July 31, 2024, special ordered carpet with their own measurements from their own installer (contractor). These measurements were written on their signed contract through ******** customer signed off and initialed on those sizes (cuts), customer wanted us to cut *****, and ***** and that's what they received, not sure why you would have seam down the middle of your room? we can't return something that was cut just for your specific project. We did not install or measure. I am sorry you should have been more accurate and precise with the approved sizes you signed off on.Review fromDebbie M
Date: 06/06/2024
Fast friendly timely service. We would highly recommend Michaels Flooring. This is the 3rd time we have used them. They are very knowledgeable, responsive, and have reasonable pricing. They have quality flooring.Review fromRichard L
Date: 03/01/2024
Great experience, responsive, knowledgeable, just an all around good experience.Review fromChad D
Date: 02/23/2024
Micheals has a huge selection of top notch products, but what really sets them above everyone else is their spectacular customer service.Review fromMichael K
Date: 01/29/2024
Salesman ***** was great, very knowlegible, the flooring we bought ,fantastic, only to be surpassed bu the installers. This information I gave to our insurance company at their request that they may use it for future reference. Thet also made reference to how reasonable the total cost was.Review fromJohn D
Date: 11/21/2023
Michaels flooring did a very good job. Have used them twice now and both times no issues. Installers are knowledgeable and work hard. I will use again for sure. Flooring is quality material. ****Review fromBryan W
Date: 11/17/2023
Michaels Flooring did an excellent job from start to finish. This is the third large project Ive had them do Ive the last fifteen years and they never do a bad job. Great price and great installation. A+++Would highly recommend them.Review fromKathleen G
Date: 10/19/2023
This company is very efficient and very customer friendly. They care about their service and are very kind when dealing with them I recommend this carpeting and flooring company to anyone.Review fromChris S
Date: 09/11/2023
They have really beautiful & upgraded carpeting to pick from. They answered every ? We had & didnt try to upswell us. It all came in very quickly & the installers did such a beautiful job. We look like a new house. This was our third time going through them & will always be our go to place.
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