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Business Profile

Furniture Stores

Midwest Clearance Center

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Furniture Stores.

Complaints

This profile includes complaints for Midwest Clearance Center's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Midwest Clearance Center has 6 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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    • Midwest Clearance Center

      5554 Salt River Rd Saint Peters, MO 63376-1012

    • Midwest Clearance Center

      1316 W Lark Industrial Dr Fenton, MO 63026-4323

    • Midwest Clearance Center

      1812 Vandiver Dr Columbia, MO 65202-1915

    • Midwest Clearance Center

      830 Hanley Industrial Ct Brentwood, MO 63144-1403

    • Midwest Clearance Center

      10850 Lincoln Trl Unit (range 1895 - 1914) Fairview Heights, IL 62208-0300

    Customer Complaints Summary

    • 2 total complaints in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:07/04/2024

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On June 6, 2024, I made a partial payment of $927.70 for a bed, chest, mattress, and box spring. On June 11, 2024, I made my full payment of $927.70, The furniture was delivered on June 29, 2024. Instead of receiving a new mattress, I received a floor sample. It also had a tag that states 50% off samples. The price I was charged for a new mattress was $999.99. I contacted the store, and they indicated someone would call me. The gentleman named *** left me a message. He attempted to tell me that the mattress was brand new. If that were the case, I would have received one without an orange sample tag stapled to the mattress. I think there was a bait and switch. I was charged the price of a new mattress and given a floor sample. I want half of the price of the mattress refunded to me.

      Business Response

      Date: 07/19/2024


      It was a brand new model that was meant to be a display. In the industry it is fairly common to have these set up for that use, it was never slept on before giving it over. It was intended to be a display but we ended up providing to them, that's why there is a tag. There are times when they pull for delivery they sometimes don't notice the sticker and don't remove it. So while it was intended to be a floor model, it is in fact brand brand new. We had made you aware of this in our last conversation.

    • Initial Complaint

      Date:03/19/2023

      Type:Delivery Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Complaint: ********



      I am rejecting this response because:  response from business does not address the problem. i want the first delivery charges refunded.







      Sincerely,



      **** ****** the amount for the delivery charge. I am filing this complaint because I want the delivery charge of $169 refunded to me. The furniture was damaged.

      Business Response

      Date: 03/25/2023

      Hello, Mrs ****** ordered a sleeper sofa on 2/18/23 and we delivered it
      on 3/15/23.  From the manufacturer or the delivery process it ended up
      with damage. 

      Our
      policy is we reserve the right to make the product right.  Upon being
      notified of a warranty claim we inspect the damage.  If a repair is
      covered we service it in the home.  If it is not possible a replacement
      item may be authorized by the manufacturer.  If for some reason that
      item is no longer available the customer may re-select any item up to the
      original purchase amount.

      Upholstered
      items are typically easy for our service team and our senior tech will
      brag he builds sofas better than the factory.  All we asked for was a
      chance to make it right by servicing the sofa to likely better than
      factory specs and to the customer's satisfaction.  In this case we sent a
      second crew out already at no additional cost to Mrs. ****** and
      brought it back.

    Midwest Clearance Center is NOT a BBB Accredited Business.

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