Reviews

Review Details

• Review fromErica S

  Date: 05/02/2025

  I feel they will rip you off if you let them! They charged me 395$ to clean my sectional. The tech took 30 min on it only. After he left I thought price seemed much higher than the last time I used them a yr ago. So I spoke with the manager who said my last cleaning was 130$ and that was only bc the tech now quoted me. Now he said the 395$ is the going rate. He was extremely rude. I should have known Better when the tech showed up and said he didnt like cleaning upholstery! Buyer beware. Unethical business!
  

  ProSteam Carpet Care LLC

  Date: 05/05/2025

  Hi ***** it looks like we have done work for you on 5 different occasions and I am sorry that you feel this way, but sectionals are priced by the piece and also depends on if it is over sized or has loose back pillows. A 3 cushioned couch starts at ****** love seats start at $99 and a ***** starts at $99 as well. Can you tell me the pieces Of the sectional or send a picture? We are family owned and do try our best to make sure every customer is happy. Thank you, **** *****
  

  ProSteam Carpet Care LLC

  Date: 05/05/2025

  So going through and talking to *** about your upholstery he has a picture of it and by going off the pieces that you have you got a very great deal for $130 a few years ago when we did it. Looking at the pictures, youve got five oversized seats, six loose back pillows, three bases all of the cushions that you sit on are loose as well and four throw pillows. This couch shouldve easily been a 600+ cleaning job. I think you still got an amazing price.

• Review fromJenny S

  Date: 02/16/2025

  I scheduled to have our air ducts and returns cleaned. When the technician arrived he said that they do NOT do ceiling vents. I stated that our vents were in the ceiling during the scheduling process. I am frustrated that my time was wasted waiting around for the appointment.
  

  ProSteam Carpet Care LLC

  Date: 02/18/2025

  Hi this is **** with ProSteam carpet care I can not find you in our data base as a customer we provided a service to? Please make sure you have the correct company. I searched under your name ***** ****** and nothing came up. It sounds like from what you explained the company you hired didnt perform any work for you and was maybe being honest about not being able to do the cleaning. I will say Ive never heard of vents being on the ceiling unless its the basement vents or a fan in the bathroom? Please make sure you have the correct company. Thank you, **** *****

• Review fromAnne W

  Date: 07/21/2022

  I left a review on 7/15/2022 that I would like to update. Pro Steam responded to my review and sent another technician to resolve my issue of not getting the edges and corners clean on the initial cleaning. He recleaned ALL of my carpets. I did not ask them to this. He was meticulous and polite and worked so hard. I would use them again.

• Review fromAnne W

  Date: 07/15/2022

  I found the technician to be pleasant and hard working. I have not complaint about him at all. However, when I showed him corners and edges that were still dirty after he was finished. He said the equipment didn't allow him to get close enough to clean deep into the corners and edges. I accepted this and thought my husband and I would have to hand clean the corners and edges ourselves after paying $281 to get our carpets cleaned. Then I looked at their ad which says in big, bold letters, "We Don't Cut Corners, We Clean Them!" The truth is they don't clean corners, apparently. They should stop using that as their tag line.I also was scheduled for 10 to 1. They did call at noon to say it would be closer to 1:30. It was 2:00. I would have appreciated some notice as soon as they had a better idea of what time they'd actually be arriving so I didn't have to stay at home waiting for 4 hours. Surely they knew at 10:00 that it would be at least 1:00.