Reviews
This profile includes reviews for Rottler Pest Solutions's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 5 Customer Reviews
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Review fromRussell H
Date: 09/16/2024
Nice people. After 2 years of service moles are much worse, yet most service reports said no mole activity. And occasionally one mole trap. And always poison worm bait. But my front yard is embarrassing. Tunnels e erywhere. Seeking another solution, thought I had a good company but didn't.
Rottler Pest Solutions
Date: 09/19/2024
Hello, we would love the opportunity to have a manager speak to you and go over the service plan we had in place for your moles. We've tried contacting you a few times and haven't received a response. You've already cancelled your account, but if you are willing to allow us to come out at no charge, we'd like to meet with you to go over the last few service reports. Or program is a partnership as stated on your ************ report. We come back out at any time if new activity is seen. Thank you for trying our service and we are sorry it wasn't what you were looking for.Review fromAbby L
Date: 06/05/2023
Whether its bat removal or my regular service, I have consistently received great service from Rottler. The technicians and office staff have always been responsive and helpful no matter how larger or small of a problem I have. I appreciate their team and my wonderful techs Ive had over the years!Rottler Pest Solutions
Date: 06/05/2023
Thank you for being a long-time customer, ****! Happy we could help you with all things pest related. We appreciate you taking the time to give us this wonderful review. See you soon!Review fromElizabeth S
Date: 06/03/2023
Never got the chance to use them. They were very quick and communicative BEFORE they got me to sign the contract and give them my credit card. Seemed nice, answered my questions. The INSTANT I signed, I sent a message to make sure they received it, NOBODY responded. Not to say THANK YOU, verify they received it OR to set up the initial visit. I gave them 24 hours then sent a message that I wanted to cancel the contract. SUDDENLY, I get a message asking when would I like them to come out. I told them NO THANK YOU. I dodged a bullet.Rottler Pest Solutions
Date: 06/05/2023
Hi *********. Thank you for the response and letting us know that scheduling your first service was an issue for you. We typically schedule same day or next day, so we are thinking your schedule step was missed and we are very sorry that happened. We will have our Director reach out to you today after we investigate it more so that we can share what happened. Thank you again for the feedback and hope you'll give us the chance to start service so you can see that we are a company that does the right thing and provides excellent service.Review fromMike W
Date: 05/31/2023
I've been a Rottler customer for *****. Multiple techs made apps to come and service my property. I've had 3 straight no shows. Plus on the last visit they took 1 of my termite bait stations. I've called multiple times to get it replaced and they ignore my requests.Rottler Pest Solutions
Date: 06/01/2023
Hello, we are looking into this and you will have a call from a manager today. Looks like you called into our office on 5/17 (message was sent to technician) and again today on 6/1 (message sent to manager and technician). We are very sorry for having to call back twice about your service and will get it resolved today. Thank you for reaching out and we apologize again for the issue.Review fromDuane K
Date: 06/02/2022
I was a customer for two years. When I first signed up they made me pay almost $500.00 for termite bait traps. These were cheap plastic traps that when I canceled they came back and dug up my yard to get them out. When I called and asked why I was informed that the $500.00 I paid (and was told it was the payment for the bait traps) was actually their labor charge for the 2 hours it took to install them. Also whenever we had a pest problem we would call them out several times until I would just get tired of it and take care of it myself. This included ants (multiple times) and wasps. In the entire two years I can only think of one pest problem that they were ever able to resolve. When I chose to sign up with them I did so because I could pay for the entire year at one time. Without notice or giving any reason they stopped allowing that. At the same time they raised their rates by over $20 per visit.
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