Complaints

This profile includes complaints for Ascension Health Inc's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  Ascension Health Inc

  null Saint Louis, MO 63145-5998

• 

  Ascension Health Inc

  101 S Hanley Rd Ste 450 Saint Louis, MO 63105-3463

• 

  Ascension Via Christi Corporate Office

  8200 E Thorn Dr Wichita, KS 67226-2709

• 

  Ascension Medical Group Via Christi

  750 N. Socora St., Ste.#100 Wichita, KS 67212-3794

• 

  Ascension Medical Group on Andover Road

  612 N. Andover Road Andover, KS 67002-9778

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/12/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hello,

  I would like to close this complaint as after I have made the business aware of my BBB complaint via email, the business responded back and they have amicably provided a resolution to the issue. They offered us a reasonable alternative appointment with the healthcare provider.

  Thank you for your support.

  Tamer

• Initial Complaint

  Date:05/08/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Better Business Bureau:
  
  I have reviewed the business' response regarding complaint ID ******** and am satisfied with this resolution. 
   
  Sincerely,
  
  **** ****

  Business Response

  Date: 05/20/2025

  Ms. **** ****,
  
  Thank you for sharing your recent experience with us and giving our team the opportunity to resolve your concern and improve the experience for all those we serve. Our **************** team attempted to reach out to you on 05/13/25, 05/19/25 to confirm your balance has been reviewed and patient balance is $0.00.
  

  We reviewed your account and found that you were enrolled in the online Visit Pay patient portal on 09/23/24. We confirmed the email statements were sent to you on 10/24/24,11/23/24,12/24/25, before transferring to collection therefore showing a patient balance of $0.00 online. Due to the confusion of not receiving a paper statement your account was returned in good standing. A paper statement was sent out on 05/12/25 the same day your payment posted. Your account has been satisfied with Ascension St. Vincent's *********************
  

  Additionally, thank you for your feedback about your experience attempting to resolve this issue with our Customer Resolution **********************. It is our goal to always provide our patients with an excellent experience and we fell short here.
  
  Thank you for allowing us to serve you.

• Initial Complaint

  Date:05/01/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Complaint: 23271869
  
  I have reviewed Ascension's response and I cannot accept it at this time. However, I don't consider this a hard reject, but more like I need more time to follow-up on the matter, as was discussed on my phone call with Ascension.
  
  Ascension called me the other day (May 2nd, I believe) and said that they had tried to run my insurance for the visit, but that it did not go through on account of the hospital being out of network (recall that Ascension had not indicated any of this to me prior to this point, so up until this point I was under the impression that Ascension was still working on the ***** day process of handling the insurance matter).
  The Ascension agent then called ************** so that the *** insurance agent could confirm the matter, and confirm that there was no recourse for me to have the bill covered in part or in whole by insurance.
  However, after we had the *** agent on the line, the call disconnected.
  I got back on call with the Ascension agent and she provided me a reference number, and indicated that I could try calling BSW on my own.
  I then called BSW and they indicated that I might be able to get *** insurance to apply to the visit if I submitted the proper forms.
  Since then, I have submitted the form to *** insurance and am waiting on a reply. Naturally, I will not be paying the current bill until I have confirmation of the matter from *** insurance.
  Today, Ascension sent me an email with the subject "Final notice: Your payment is past due". I think this is because I have not been in contact with Ascension while I'm waiting for a response from ***. Seeing as it has only been a few business days since Ascension contacted me to explain the status of the bill (i.e. that they were unable to run the insurance on account of out-of-network considerations), I think Ascension understands that it will take some time to hear back from *** about the possibility of applying my insurance before I consider paying the bill as is.
  
  I think most of what Ascension has said in the response above is accurate. However, I want to clarify that on the phone, I did not agree to pay the balance of the current bill without first fully exploring my options. Since the call with the *** agent disconnected, the Ascension agent indicated to me that I could call *** on my own to follow up with them on any possibility there might be of applying my insurance. I indicated that I would do so, to ensure I'd considered all my options. Seeing as *** did indeed provide an option for me that may work to get my insurance applied to the visit, I have not yet agreed to pay the current bill until *** responds to me.
  
  Sincerely,
  
  **** ******* payments past due. I have reviewed my bill online and it has never acknowledged my insurance, it is always uninsured. On 2/1 and 4/29, I submitted help requests on their online help center about this and other issues (such as their website being routinely broken and unusable). In both cases, I received emails with text like "Request VP-******, initially submitted on 04/29/2025 has been updated. You can see the details of this request by clicking on the following link **************************************************************************************** and logging into Ascension: VP-******", however, when I logged into the website there was no update. Today I chatted with someone who claimed that in order to see the update they promised in the email, I would have to call billing during business hours and have them read it to me. Its completely unreasonable to say they responded to my online communication with an online communication that doesn't exist then expect me to call them to hear them read it to me.

  Business Response

  Date: 05/06/2025

  Mr. ******** *******,
  

  Thank you for sharing your recent experience with us and giving our team the opportunity to resolve your concern and improve the experience for all those we serve. We received an escalation for your account in Client Relations on 5/1/2025. You are being billed $1,691,64. We found your insurance was billed for the date of service in question. We found that your insurance company denied the claim as we were out of network.
  

  We provided a self-pay discount of $3,007.36 and left a Patient responsibility of $1,691,64. After our conversation I provided you with the reference number for the phone call we had with your insurance provider for your records. You have agreed to pay the balance in full.
  

  Additionally, we thank you for your feedback about your experience attempting to resolve this issue with our Customer Resolution **********************. There was an opportunity to escalate and resolve this concern sooner. We are working with our team to re-educate on escalations, so we can resolve concerns more quickly. It is our goal to always provide our patients with an excellent experience and we fell short here.
  

  Thank you for allowing us to serve you.

  Business Response

  Date: 05/16/2025

  Mr. ******** *******,
  
  Thank you for sharing your recent experience with us and giving our team the opportunity to resolve your concern and improve the experience for all those we serve. We received an escalation for your account in Client Relations on 5/1/2025. You are being billed $1,691,64. We found your insurance was billed for the date of service in question. We found that your insurance company denied the claim as we were out of network. On 5/14/2025 We spoke, and you advised us your insurance company may reconsider your claim as emergency needed basis. On 5/16/2025 we have rebilled your insurance for reconsideration for the full balance of $4,699.00 per our conversation you advised your insurance company asked to allow up to 60 business days for processing.
  
  Weve provided a self-pay discount of $3,007.36 and left Patient responsibility of $1,691,64. Per our conversation on 5/14/2025 you have been advised the self-pay discount will be removed and the full balance will be submitted to insurance in the amount of $4,699.00.
  
  Additionally, we thank you for your feedback about your experience attempting to resolve this issue with our Customer Resolution **********************. There was an opportunity to escalate and resolve this concern sooner. We are working with our team to re-educate on escalations, so we can resolve concerns more quickly. It is our goal to always provide our patients with an excellent experience.
  
  Thank you for allowing us to serve you.

• Initial Complaint

  Date:04/30/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Date of procedure: 4-13-2023 I had the procedure done, the anesthesiologist submitted their bill correctly and my I surance paid them. The doctor and outpatient clinic I correctly billed their portions of the procedure(1600 and ****** respectively) and those bills never reached my insurance. A few months later I received those bills showing I need to pay them. I contacted them and my insutance(several dozen times now). St. Vincent submitted the bills incorrectly showing I had no insurance(my insurance told them repeatedly I had insurance). They now have sent me to collections because they can not resubmit the bills correctly to my insurance. My insurance has told them over three way phone calls they would pay the bill(it is a covered procedure) if St. Vincent would just submit the bills correctly.

  Business Response

  Date: 05/07/2025

  Mr. ******* *****,
  
  Thank you for sharing your recent experience with us and giving our team the opportunity to resolve your concern and improve the experience for all those we serve. Our **************** team attempted to reach out to you on 04/30/25 and spoke to you on 05/06/25 to confirm your balance has been reviewed and resubmitted back to insurance.
  

  The account has been returned from collections and back in good standings. We have requested a letter from the agency to be mailed to you for your records. Your insurance ID was uploaded to the billing system however, it was not billed timely. As of 05/06/25 we have rebilled the insurance, please allow 30 to 45 days for processing by your insurance provider.
  

  Additionally, thank you for your feedback about your experience attempting to resolve this issue with our Customer Resolution **********************. It is our goal to always provide our patients with excellent experience and we fell short here.
  
  Thank you for allowing us to serve you.

• Initial Complaint

  Date:04/21/2025

  Type:Billing Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I received a call from Ascension to get details from me.  ****** ***** said she would call the doctor with exactly what they needed from her.  She called the next day and stated she left a message with the receptionist but didn't hear back so she was closing the case.  i tried to call and email her but haven't received a response.  I don't think they have any interest in settling this.

• Initial Complaint

  Date:04/17/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Complaint: 23218844
  
  I have reviewed the business' response and am rejecting it because: I applied for *********** and was denied. I have asked for a review and that process is ongoing. I remain concerned that the charges from Ascension and EMS totaling $900 are significantly higher than industry norms for such a service and do not reflect fair or transparent billing practices.
  In an effort to resolve this matter in good faith, I have already submitted my tax returns and signed a financial affidavit, and had it reviewed and signed by a second party to verify as requested by Ascension. However, the continued demand for additional personal financial documentssuch as my bank statementsfeels like an undue burden and an unreasonable invasion of privacy, especially considering the nature of the service provided and the excessive charge in question.

  I do not believe patients should have to submit highly sensitive financial records in order to contest a bill that is out of step with standard healthcare pricing. I am requesting that this charge be reviewed and adjusted without the need for further intrusive documentation.
  Thank you for your time and assistance in facilitating a fair resolution. 
  
  Sincerely,
  Zoe Lake

  s billed into their price estimator tool and the estimation was $45. Ascension and EMS are engaging in deceptive and unfair billing practices. In addition I called SE Ascension *********** out of curiosity to ask for an estimate for this type of care, choosing the selection on their own phone menu to do this. I was told by the provider that: 'because estimates have so many fees involved, fees for the provider, fee to be in the building, no we do not provide care estimates.' That is incorrect and also illegal.

  Business Response

  Date: 04/22/2025

  Ms. Lake,

  Thank you for sharing your recent experience with us and giving our team the opportunity to resolve your concern and improve the experience for all those we serve.

  After thorough review of your account, it has been determined that coding related to the dates of service is accurate, and you are not being double billed for your visit. Your account is for hospital charges for the date of service. A hospital charge is related to the facility, equipment and medical supplies used during your service. Please know that before you were treated you signed a consent to treat form which also details this information.
  

  Our records show that on 12/29/2024, you were offered the option of enrolling in express T19 enrollment *********** which allows you to get the benefits you need while the program application is being processed, however you declined this service. On 3/06/2025, we received a financial assistance application from you however we did not receive the required documentation that goes with that application. A patient letter was mailed out to you on 3/13/2025, advising you to please send in a copy of you three most recent bank statements. Per our phone conversation on 04/21/2025 you advised that you would not be sending in a copy of the requested documentation.
  

  However, if you change your mind or are still interested in applying for financial assistance, please mail the requested information to the address listed on the letter you received.

  Thank you for allowing us to serve you.

  Business Response

  Date: 04/28/2025

  Mrs. Zoe ******************** you for sharing your recent experience with us and giving our team the opportunity to resolve your concern and improve the experience for all those we serve.
  

  After thorough review of your account, it has been determined that coding related to the dates of service is accurate, and you are not being double billed for your visit. Your account is for hospital charges for the date service. A hospital charge is related to the facility, equipment and medical supplies used during your service. Please know that before you were treated you signed a consent-to-treat form which also details this information.
  

  We have posted our pricing of hospital services in compliance with the *************** Act requirements and ******** & ******** services guidance (CMS). The amounts listed on the site are an average of reimbursement and not the total charges. In
  addition, you provide a copy of the cost estimate for a new patient office visit ***** minutes. This type of visit does not fall under the category of urgent care or emergency visit, and a Patient must choose applicable facility and know the department they are
  being seen in to get accurate information. 
   
  Additionally, we thank you for your feedback as it is our goal to always provide our patients with excellent experiences. We have offered available options to assist with the payment of the bill. In addition to the previous response our records show that on 12/29/2024, you were offered the option of enrolling in express T19 enrollment *********** which allows you to get the benefits you need while the program application is being processed, however you declined this service. On March 06, 2025, we received your financial assistance application from you, however we did not receive the required documentation necessary to process it. As a result, a patient letter was mailed out to you on March 13, 2025, advising you that we needed three bank statements. When a patient claims assets on the financial assistance application this documentation is required to complete the approval or denial process. On our phone conversation on 04/21/2025 you advised that you would not be sending in a copy of the requested documentation, and we truly hope you reconsider.
  

  Thank you for allowing us to serve you.

  Customer Answer

  Date: 04/28/2025

  Complaint: 23218844
  
  I have reviewed the business' response and am rejecting it because: I continue to disagree with the assertion that this charge is appropriate and in line with industry standards for the services I receiveda basic urgent care visit and strep test.
  While I understand Ascension's position, simply stating the charge is correct does not address my core concerns about transparency, fairness, or reasonableness. I believe this fee is excessive for the services rendered and does not reflect common or customary charges for similar care in our market.
  Additionally, I have already provided sensitive financial documents (including my tax returns and a signed affidavit) in good faith. Requiring further intrusive financial information such as bank statements feels unreasonable and punitive, particularly when the dispute centers on the fairness of a single chargenot my overall ability to pay.
  At this time, I am again requesting a good-faith adjustment to this bill. I respectfully ask that you reconsider or escalate this matter to someone with the authority to resolve it.
  
  
  
  Sincerely,
  
  Zoe Lake

• Initial Complaint

  Date:04/17/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Better Business Bureau:
  
  I have reviewed the business' response regarding complaint ID ******** and am satisfied with this resolution. 
   
  Sincerely,
  
  ***** ******multiple co-workers and friends that have had these same issues with ascension. One person even stated that the best way to deal with ascensions billing it to let it go to collections. Once collections contacts you and you let them know what's going on and that you've been trying to work in out, that suddenly the problem gets fixed. One member from ascension billing told me to pay the bill in full and then send that to my insurance instead. My mycare account states that I have an outstanding balance of around $4000, but when I go to pay the bill, you get directed to a other website where my balance says $0. So, there is no way to pay this bill even if I wanted to.

  Business Response

  Date: 04/23/2025

  Mrs. ***** ******
  

  Thank you for sharing your recent experience with us and giving our team the opportunity to resolve your concern and improve the experience for all those we serve.
  

  Due to the delay in billing your account was sent to collections in error on 10/17/2024. When the account was sent out to collections the billing process was automatically stopped in our system. Please know that your account has been removed from collections which allows us to now complete the billing process.
  

  When this request was submitted the account was reviewed by our coverage team and the newborn was shown as ineligible, which lead to your account being moved over to self-pay causing you to be billed without insurance being applied. We have since found that that information is not correct, and your account has been removed from self-pay, and a claim has been initiated with Anthem.
  

  Additionally, thank you for your feedback about your experience attempting to resolve this issue with our Customer Resolution **********************. Newborn claims and hospital billing can be complex and challenging for healthcare providers. We sincerely apologize for any frustration that was caused by the delays in billing your account. It is our goal to always provide our patients with an excellent experience and we fell short here.
  

  Thank you for allowing us to serve you.

• Initial Complaint

  Date:04/10/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have attempted to resolve a billing issue multiple times, with no response, and the bill in question is showing as overdue. I was told on March 25th, that this was going under clinical review, and would take 10 business days. I've tried resolving this issue via chat at least 2x, phone 2x, and sending e-mails through their app, which by the way you can only access once. I am being billed for a procedure that was not completed. See below for the last message that I sent. I was then told it would go under clinical review. This is for Visit #********-1 I am reaching out regarding a disputed charge on my hospital bill that I have been attempting to resolve for several weeks. I was charged for a High-Resolution Manometry test on 02/05/2025 at Ascension St. Vincent Hospital ********, ****** that was not completed due to procedural difficulties. The individual performing the test struggled to insert the tube correctly and ultimately could not complete the procedure. I do not believe I should be responsible for the full charge of $1,394.83 for a test that was never successfully performed.I previously submitted a dispute request and asked for a clinical review, but I received only a vague response asking for the line item, which I had already provided. The hospitals system then prevented me from responding, causing my request to be closed, this was after already waiting seven to eight days for a response to my e-mail. I reopened the request over five days ago and have not received a response. I am formally requesting a clinical review of this charge. Additionally, I request that this charge be placed on hold while it is under review. The billing system is preventing me from adding my other bills into my existing payment plan without adding this disputed charge, which I am not willing to do. As a result, one of my bills is now showing past due, and I do not want it to go to collections due to this ongoing issue. What steps do we need to take to get this resolved?

  Business Response

  Date: 04/20/2025

  Ms.******* *********,
  
  Thank you for sharing your recent experience with us and giving our team the opportunity to resolve your concern and improve the experience for all those we serve. Our **************** team attempted to reach out to you on 4/10/25,4/14/25,4/16/25 to confirm your balance has been reviewed and resubmitted back to insurance.
  

  In addition, your concerns were shared with the Nurse Auditor to review per the medical documentation the procedure was attempted but patient unable to tolerate. An additional code was added to the claim and the insurance team rebilled the claim on 04/11/25. Please allow time for insurance to process. If any balance remaining we will send you a patient statement.
  
  Additionally, thank you for your feedback about your experience attempting to resolve this issue with our Customer Resolution **********************. It is our goal to always provide our patients with an excellent experience and we fell short here.
  
  Thank you for allowing us to serve you.

• Initial Complaint

  Date:04/09/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Complaint: 23184335
  
  I have reviewed the business' response and am rejecting it because:
  
  I am making the payments on time. Which I proved by sending a receipt showing it was made on time. However, the payment is taking a week to post to my account. What is the plan to fix that problem?  
  
  Sincerely,
  
  ***** ******en no call. Then today a final notice. I call back only to find out that I have been sent to collections but "rest assured" my issue has been taken care of and my account has been pulled back from collections. They asked that I set up a new payment plan and said to pay $60 every month on the 30th. No matter who I talk to no one and I mean no one can fix this problem. I have no idea what to do at this point. I just need to find someone who could possibly help me before my credit is ruined. My current balance is now $500. They can see all of my payments, they just choose to send me to collections.

  Business Response

  Date: 04/20/2025

  Good afternoon,
  

  Thank you for bringing your experience to our attention, so that we could resolve it and work to improve our experience for our future patients. Our Customer Relations team reached out to you via email to advise receipt of your concern and confirmation it was under review.
  

  You informed customer relations about your concerns in receiving past due statements while being on a monthly payment plan, and the account being transferred to a collection agency.
  

  The customer relations liaison communicated to you via email and explained why the past due notices were occurring; monthly payments were being received/posted by the hospital after the due date which was the first of each month. This caused the system to generate past due statements.
  

  The customer relations liaison also explained this is why the account aged to collections. The liaison also advised the account has since been cancelled with the collection agency and is now ready for a new payment plan to be set up via the online system. To avoid this happening in the future, the payment needs to be received by the hospital prior to the due date.
  

  Additionally, thank you for your feedback on the experience attempting to resolve this issue with our Customer Resolution **********************. We are continuously working with our team so we can resolve
  concerns more quickly. It is our goal to always provide our patients with an excellent experience, and we fell short here. Thank you for providing the feedback for us to address your concerns and to improve our experience for all those we serve.
  

  If you have any additional questions, please feel free to reach out.
  

  Thank you for allowing us to serve you.

  Customer Answer

  Date: 04/23/2025

  Never mind. I am satisfied with the resolution. 

• Initial Complaint

  Date:04/01/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Better Business Bureau:
  
  I have reviewed the business' response regarding complaint ID ******** and am satisfied with this resolution.  Thank you so much for your help in resolving this issue it is much appreciated.
   
  Sincerely,
  
  ****** ****** and correct the issue.However, this week, I received another bill marked past due 30 days, and the amount has more than doubled. When I called for clarification, I was told to wait another 10 days for a response. I also contacted my former insurance providers, but they informed me that they cannot assist because the claim is nearly three years old and past the filing deadline.I am extremely frustrated that Ascension Setons billing errors have resulted in this situation, it's beyond my control. I do not believe I should be liable for these charges due to their failure to properly submit the claims in a timely manner.I am seeking the BBBs assistance in resolving this matter. I have provided a reference number from Ascension Seton. I appreciate any help you can provide to ensure this is addressed promptly, as I do not want to continue waiting for a resolution that may never come.Thank you for your time and assistance.

  Business Response

  Date: 04/15/2025

  Mrs. ****** ******,
  

  Thank you for sharing your recent experience with us and giving our team the opportunity to resolve your concern and improve the experience for all those we serve. We received an escalation for your account in Client Relations on 04/10/2025. You were being billed for a balance that had already been remitted in the amount of $4,698.63. As of 4/15/2025 your account has been reviewed and resolved, your balance has been corrected and reflects a $0.00 balance.
  

  Additionally, we thank you for your feedback about your experience attempting to resolve this issue with our Customer Resolution **********************. There was an opportunity to escalate and resolve this concern sooner. We are working with our team to re-educate on escalations, so we can resolve concerns more quickly. It is our goal to always provide our patients with an excellent experience and we fell short here.
  

  Thank you for allowing us to serve you.