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Business Profile

Electronics and Technology

Plug

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Electronics and Technology.

Reviews

This profile includes reviews for Plug's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Plug has 2 locations, listed below.

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    • Plug

      2000 Walton Rd Saint Louis, MO 63114-5801

    • Plug

      8312 Page Ave Saint Louis, MO 63130-1043

    Customer Review Ratings

    1.38

    Average of 12 Customer Reviews

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    Review Details

    • Marco S

      Date: 03/13/2023

      Dont buy from Plug! I got sent a defective phone, I notified them right away I got to send it back they supposably repaired it. 3 months later phone changes blue and screen is completely black. I contact them again. They seem bothered. Im well in my one year warranty.And I start to be ignored. I send email after email and they answer but once they find out its me they ignore again. there is no number to call. they are a fraud never again! $700 dollars down the drain ridiculous

      Plug

      Date: 09/20/2023

      We want to start by apologizing for the issues you've encountered with your phone from plug. Your feedback is crucial to us, and we're committed to resolving your concerns.We're truly sorry that you received a defective phone initially and had to go through the hassle of returning it for repairs. Your experience during the warranty period should have been much smoother.The difficulty you faced in getting in touch with us and the subsequent feeling of being ignored is not at all aligned with the level of service we aim to provide. We take these issues seriously and will work to ensure better communication moving forward. It does look like our team issued a replacement for the defective device. We are reaching out now to make sure all of your issues are addressed.

    • Doreen W

      Date: 12/10/2022

      DO NOT BUY FROM PLUG.TECH!I bought a MagSafe charger for my sons iPhone along with a couple of other accessories. Return policy looked reputable. Even though I wasnt thrilled with Plugs policy that they would charge a 10% restocking fee, I still placed my order. When I tried to return the MagSafe charger because it did work with my sons iPhone, I noticed that all 3 items were deemed ineligible for return. So, in reality, Plug is charging a 100% restocking fee!!! Would have given ZERO stars but this forum doesnt allow a zero star submission!Will never buy from this company again!!!

      Plug

      Date: 09/20/2023

      We extend our sincere apologies for any inconvenience and confusion you may have experienced with your purchase. Your feedback is invaluable to us, and we would like to provide clarity on our policy to ensure a smoother experience for all our customers.Our website does indeed state that we are more than happy to send a replacement if any accessories you purchase are not working as expected. However, it is also important to note that, as a policy, we do not offer refunds for accessories.We genuinely value you as a customer and want to make sure you have the best possible experience with us. Our team will be following up ASAP via email to make sure you know this option is available.

    This business is not BBB accredited.

    revoked BBB accredited business seal

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