Reviews

This profile includes reviews for TensPros.com's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  TensPros.com

  1131 N Warson Rd Olivette, MO 63132-1803

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  TensPros.com

  PO Box 410504 Saint Louis, MO 63141-0504

Review Details

• Review fromPrapaporn J

  Date: 08/21/2023

  I wish i could give o stars. I would never ever buy the item from this company again. I purchased the device on April 2023, and it's not working. I returned it right away with the tracking number. However, They never refunded the money and take the item, and stated that they never received it. The address to return is only a PO box. If you want to buy their product you have to have a mindset that your money is not worth the item and it's no guarantee you will get your money back.

  TensPros.com

  Date: 08/22/2023

  Thank you for sharing your feedback here. We genuinely regret that your experience with our company did not meet your expectations, and we value your feedback as it helps us identify areas where we can improve.Upon review of your case, we'd like to provide some clarity. When purchasing the portable ultrasound therapy device, we have explicit notifications, highlighted in red, on the product page, and our Shipping/Returns Policy page, indicating that due to the personal nature of such devices, they are not eligible for return once opened/used. This policy is in place due to health and sanitation concerns as there is no adequate method to sanitize these devices for potential future resale.When you communicated your wish to return the item, we provided you with the return instructions. After receiving and thoroughly inspecting the returned item, our team noted that the entire package, including all accessories, showed clear signs of use. Unfortunately, as per our policy, this made the device ineligible for a refund.We understand how this could be frustrating, especially if you had different expectations from the product. Our intention is never to inconvenience or disappoint our customers, but rather to adhere to strict safety and health standards. The policy in place is not just to protect the integrity of our business but also to ensure the health and safety of all our customers.While there may not be a solution that addresses the current situation directly, we'd like to show our genuine commitment to our customers. If you choose to do business with us in the future, we would be pleased to offer you some level of value back, possibly in the form of savings on your next order. We believe in open and clear communication and would be more than willing to coordinate closely with you to ensure a more positive experience next time.Once again, we appreciate your feedback, and our sincerest apologies for any inconvenience you may have experienced.

• Review fromMelissa M

  Date: 03/31/2023

  If I could give 0 stars I would. I purchased a device from this company. I feel their name and website is shady because it is set up so you think you are purchasing directly from the manufacturer "TENS". My device came and did not work. They demanded a 10 second video to "prove" it wasn't working. I provided a video showing it wasn't working. They demanded a DIFFERENT 10 second video to "prove" it wasn't working. They have been extremely difficult to work with. They take days to respond, and I am almost 100% positive they are basically just trying to "run out the clock" to say it has now been longer than 30 days and they now don't have to exchange the product. I do not expect to get an exchange or a refund at this point. And I will be buying directly from TENS.