Reviews

Review Details

• Review fromDe H

  Date: 06/22/2024

  Its been a great experience with them and rewarding bonuses

• Review fromGosia N

  Date: 06/08/2024

  I purchased the EZVacPro portable vacuum cleaner and I was disappointed by the product immediately.Suction power is largely misrepresented. Even when fully charged, the product does not **** up pet hair, debris or dust as marketed.The instruction booklet with important legal and consumer safety instructions that came with the product has so many spelling, grammar and direct-translation-from-another-language errors that it was actually impossible to understand the full instructions on how to use the product properly.As I set to return the product to DotCom Products, I noted the online return policy, FAQs about refunds, and full refund guarantee discrepancies and conflicting info.I reached out via email to the customer service desk.Customer Service Desk call centre is not responsive always during stated working hours.Email correspondence is an excessive back and forth. Emails are always signed as Dot Com Products **** Even when requesting a manager's support, emails are replied with Dot Com Products **** and no other individual name. Even when I repeatedly asked for a manager, it was never stated with whom I was corresponding.I am only refunded the initial charge amount and not return shipping costs despite being told I would in email. Partial refund is almost immediate and not as per their refund policy which states they have to inspect the product. They did not follow their own policy.Further communications, advised I will get a gift card for the return shipping costs, and will get a manager follow up. Manager did not follow up and when I did, I was firmly told no refunding the return shipping costs.Aside from the misleading advertising and weak product with potentially dangerous incomprehensible instruction booklets, it is misleading to say 'risk-free' and '100% refund'. The customer pays for shipping of ******************** to customer and then takes a net loss because is paying for shipping to return the product.

• Review fromTheresa S

  Date: 06/02/2024

  I ordered 4 light bulb cameras for a total of $155.56. They do not fit in our light sockets at all, their ad states they'll fit into any socket. I called the company to do a return, within my 30 days, they will not pay to ship them back, even though they are useless to us. I stated that, as well as the fact that they are falsely advertising because they do not fit in all sockets. I fought with them statin that I should not have to pay to ship something back that you falsely advertised, you should eat it. They refused, even after talking with a manager, he refused. Based on the other reviews, I'll be lucky to get a full refund, will let you know. DO NOT BUY FROM THIS COMPANY THEY ARE LIARS AND CHEATS!!!!! THEY DO NOT DESERVE ANY STARS!!!! The BBB should give you the ability to rate them without any stars!!!!!

• Review fromROBERTA S. C

  Date: 05/28/2024

  Its refreshing to be able to go to an honest website knowing that you can be assured of being given the truth! Thank you!

• Review fromRachel S

  Date: 05/27/2024

  I ordered light bulb camera and they called me four times since then to ask me if I wanted to add on to the purchase with memory card etc. I still haven't received my product but they still keep calling me to add on to a product that I don't even have yet.

• Review fromCynthia L

  Date: 05/20/2024

  They never refunded the other half of my promised return. Dont use this cheater business. I paid them $147.06 on Dec 11th. They only returned $73.53.They work through PayPal.Not a legitimate business.

• Review fromDoug H

  Date: 05/15/2024

  This company is bogus. Product never reached delivery location. Called customer service kept telling me it was delivered to address, then wanted me to follow up with their delivery vendor. Not on my time to do their work. Will never order anything from them again. they then had the nerve to ask if they did a good job on customer service??? what service they did absolutely nothing to solve the problem or find out what happened to the delivery.

• Review fromart s

  Date: 05/14/2024

  We like it real good it is what we wanted

• Review fromHarvey K

  Date: 05/09/2024

  Purchased two of the security bulbs. Placed both in powered light socket and nothing happen. Tried different sockets and nothing happen. They do not turn on and there is no way to communicate with it . Price was to go to be true. I can relate to a lot of the negative reviews. I would leave no stars but the site won't allow it.

• Review fromJoan

  Date: 05/08/2024

  Will never deal with this company again. They screwed up the charges that I still cannot tell what they are charging me. Also they sent me double the numbers of what I originally ordered. Their customer reps dont seem to know what they are doing. I haven't tried to install them yet so I dont know if they work. Bad ***********