Complaints
Customer Complaints Summary
- 2 total complaints in the last 3 years.
- 2 complaints closed in the last 12 months.
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Initial Complaint
Date:04/17/2025
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Dustin delivered a refund to me yesterday afternoon. Assuming the check is good this satisfies my complainting Monday 4/14 to finish the job.
Friday he called and said they had to change the day to Tuesday and would be here @ noon. No one showed up so I called ****** at 3pm and had to leave another voicemail. Late afternoon with my call not returned I noticed that there were workers from Masters down the street. I told them my problem. They said they had been very busy but would call their boss. About an hour later they appeared and I showed them what needed to be done. They did some trimming took out some debris and disappeared. They left a 5 foot limb and a considerable amount of dead wood in the viburnum.
My voicemail to ****** has not been returned. In frustration I have trimmed out the remaining dead wood. I will attempt to attach photos of what remained.
Business Response
Date: 05/02/2025
I’m not sure what’s going on. I have not received no calls and we came back and took care of this. It was just a misunderstanding between me and the crew. The crew had forgot, but the job has been taken care of.Business Response
Date: 05/05/2025
We have been back and took care of this and now he will not answer the phone at all to clarify everything. He never called me back, so I assumed everything was good.
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