Reviews

Review Details

• Review fromChris L

  Date: 08/08/2022

  on one of the hottest days of the summer so far. Our air
  conditioner star is a struggle. Call multiple companies to come out and
  check it out. But of course of the high heat they were booked until the
  following day or further out. We called ricottas heating and air and
  they said they can make it out later that evening. They showed up as
  they promised. They self diagnosed it as it being low on 2.5 lbs of
  Freon. They charged $250 per pound for the freon and $300 for a sealant
  “that fixes the problem 99.5% of the time.”
  He had me over a barrel. Not having no knowledge about HVAC and nobody
  else available that evening to fix it. I reluctantly agreed. I paid over
  $1200 to repair my AC. I had a pad too much but didn’t have a choice.
  The next day my regular HVAC guy came
  over to check out what the problem was. I explained to him what Ricottas
  did and what they charge us. He explained to us that he charged $250 a
  1lb for freon when the typical cost is $60-$80 consumers priced. He also
  pointed out it was still low on freon, actually almost the same amount
  as Ricotta’s replaced 12 hours earlier. I was furious. One of two things
  happened I was charged for propane ($600) I never received or the
  sealant ($300) that didn’t work! Or Both!
  I made numerous cause other HVAC companies and ask about their prices
  for propane and sealants and the same situation I went through and how
  much it would cost. They gave me an a quote that was half if not 2/3
  less than what **** from ricottas heating and cooling charged us.
  I called **** from *******‘s and told him my frustrations. He didn’t
  agree with what other vendors told me about the price. He said he was
  just an honest man trying to take a living. I explained to him I was as
  an honest customer he was just trying to get my family a nice place to
  sleep for the evening. I then had to threaten to write the Better
  Business Bureau and file a complaint. He then agreed to partial refund
  me $350 out of the $1250 bill he charge me.