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Business Profile

Hotels

InTown Suites Management, Inc.

This business is NOT BBB Accredited.

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Reviews

Customer Review Ratings

1

Average of 1 Customer Review

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Review Details

  • Daniel P

    Date: 11/18/2024

    First thing, let me know when I was a visitor visiting a friend of mine. I was actually coming to pick her up and take her to the food pantry so that they can get some food there. As right after we dropped off the food I walked my service animal out and took him to the bathroom and as coming back in the manager, ***** confronted me and told me the dogs were not allowed in the building. I said he has a service animal star and he at that point said that he needs documentation and paperwork. I told him that hes a service animal for PTSD and he did not care. He told me to get out of his hotel, and he was discriminating against me because of my vehicle having a broken headlight he then. Call the police on me saying that I was trespassing when all I was there whats the deal with the visit a friend and help them get food in their room I showed the manager ***** my documentation for my dog in a service animal registered through the state, he told me it doesnt matter get out because I am not a gas there I asked him to show me The policy to where gas cannot have visitors and the policy to wear a service animal is not allowed. He refused to do either and took pictures of my license plate. Call the police and gave them my information. All wow all I was doing was trying to help a friend ***** is a complete and utter Disaster whenever it comes to managerial skills. He has no customer service skills and he approaches everybody as if theyve already committed a crime like hes the police and hes already on a power trip. I recommend never staying at his establishment for all you will get his heart ache headache and most likely be kicked out or have a relative or friend kicked out of their their place of stay just for visiting. It is unacceptable to be able to kick somebody out due to discrimination for having a service animal. Someone needs to bring him down off the pedal stool that he was raised on and teach him some manners worst manager Ive ever come across

InTown Suites Management, Inc. is NOT a BBB Accredited Business.

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