Skip to main content

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Auto Repairs

Main Street Auto Repair

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Auto Repairs.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:05/26/2023

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    I would like to add that I never asked for ***************** to work on my van. He was asked by the other mechanic to tow it home, and the other mechanic asked him to work on it two months ago. ***************** didn't refuse service, he agreed to work on it for the other mechanic but then wouldn't answer phone calls. 

    Sincerely,

    *******************************

    Business Response

    Date: 06/02/2023

    ******************************* asked me to work on her vehicle. She told me I would have to pick it up in ********, ** (roughly 30 minutes away) because it would not start. She said she left it in a parking lot. I refused service of this vehicle. She then asked another mechanic in our town. He went to pick the van up but it had already been towed off the parking lot. ********************* dropped the vehicle at Hills Automotive. While it was there, ******** called me and asked me to work on her van. I did not take the job. A few weeks later the owner of ***** brought the vehicle to my shop to borrow my lift to take a look at it. He worked on it and could not figure the issue out. He pushed the vehicle outside onto my back lot. He did ask my opinion and I did give him some options. I never physically touched or worked on the vehicle. 

  • Initial Complaint

    Date:10/18/2022

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Complaint: ********



    I am rejecting this response because:

    Seems odd that when talked to owner before contacting BBB they didn’t have no reciepts but then once I contacted BBB they supposedly have them now. Ive never been to a shop where you don’t get a receipt or a print out of what was done to the vehicle. There was screws that got broke off on each rotor which was the locking screws on front driver and passenger side that wasn’t fix and they car still has issues. 





    Sincerely,



    ***** *******

    Business Response

    Date: 10/25/2022

    ** ***** ******* contacted me via facebook messenger on Oct. 5, 2022 at 7:00 p.m. in regards to work done on his spouse's vehicle. He asked what work had been completed on her vehicle. At that time, I could not find any messages between his spouse and I. After looking for a few minutes, I found the messages and sent *** ******* screenshots from 7 months prior of what his wife had requested be fixed on her vehicle along with the quotes that I sent her. He informed me that she did not get a receipt to which I replied we do not have a printer for receipts. They are hand written invoices and that she didn't get one because she did not ask for it. It is not uncommon for them to forget their receipts. He asked where I purchased the parts from to which I replied Auto Tire and Parts. He informed me that he would be by my shop the next day and I told him he was more than welcome to stop by. ** ***** ******* has still not been to my shop. His receipts are here.

Main Street Auto Repair is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.